Hybrid Customer & Claims Specialist

Automobile Association; Tunbridge Wells; Hybrid; GBP 24,000; Full time

Job summary

A leading automotive service organization is seeking a Customer Service Representative to handle inbound customer calls and vehicle damage claims. The role requires problem-solving skills, curiosity, and the ability to remain calm under pressure. You will work in a hybrid environment, ensuring customers receive exceptional service. The position offers 25 days of annual leave, breakdown membership, and a pension scheme with employer contributions, among other benefits.

Benefits

25 days annual leave

Free breakdown membership

Employee discount scheme

Access to employee networks

Employee Assistance Programme

Worksave pension scheme

Qualifications

• Must be able to understand and make decisions quickly based on incoming information.
• Curiosity and inquisitiveness to learn new information efficiently.
• Proactive approach with pride and ownership in work.
• Ability to cope well in pressurized situations.

Responsibilities

• Take inbound customer calls and resolve queries effectively.
• Manage customer vehicle damage claims proactively.
• Maintain focus and composure during peak call times.
• Provide exceptional customer service aligned with company standards.

Skills

Problem solving

Curiosity

Self-starter

Resilience

Job description

A leading automotive service organization is seeking a Customer Service Representative to handle inbound customer calls and vehicle damage claims. The role requires problem-solving skills, curiosity, and the ability to remain calm under pressure. You will work in a hybrid environment, ensuring customers receive exceptional service. The position offers 25 days of annual leave, breakdown membership, and a pension scheme with employer contributions, among other benefits.