Trainee Enforcement Agent

Marston Holdings Limited; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 60,000; Full time

Job summary

A leading enforcement service provider is seeking Trainee Enforcement Agents to join their team in Cambridgeshire and Peterborough. This role offers full training to achieve City & Guilds Certification while allowing you to make a real difference in the community. Responsibilities include delivering enforcement actions, managing investigations, and engaging sensitively with individuals. The package includes a competitive salary of £25,000 with potential earnings of £45,000-£60,000, generous annual leave, and exclusive staff perks.

Benefits

Competitive salary with uncapped commission

Full training and support

Generous annual leave

Enhanced family benefits

Health cash-back plan

Exclusive staff perks

Company van

Fuel card and work phone

Qualifications

• Essential full driving licence for field-based role.
• Ability to engage with the public while handling pressure.
• Compassionate approach towards vulnerable individuals.

Responsibilities

• Deliver enforcement actions focused on persistent evaders.
• Manage diverse caseload using investigative techniques.
• Conduct sensitive in-person visits with empathy.

Skills

Full UK Driving Licence

Calm and articulate communication

Empathy and professionalism

Strong accuracy in reporting

Adaptability under pressure

Education

City & Guilds Certification

Job description

Trainee Enforcement Agent
Salary:£25,000 |OTE:£45,000-£60,000 per year
Gain a New Qualification While Making a Real Impact in the Community

Are you ready for a career that challenges you, supports your development, and places you at the heart of community wellbeing and legislative best practice?

Marston Holdings is seeking driven individuals to join our field operations team as Trainee Enforcement Agents, with full training and support provided to achieve City & Guilds Certification.

This is not your typical enforcement role. You will manage complex and sensitive situations, execute warrants, and address persistent rates evasion with professionalism and integrity. You’ll be a trusted representative of our organisation-using sound judgment, handling high-stakes interactions, and upholding the highest industry standards.

During your 12 week training period there will be a requirement to spend time in London, this will be for a few days at a time.

What You’ll Do:

• Deliver enforcement actions, including Liability Orders, with a focus on persistent evaders and high-profile cases.
• Independently manage a diverse caseload, using investigative techniques to locate individuals, assess situations, and secure payments or recover goods.
• Carry out in-person visits and handle sensitive conversations-including with vulnerable individuals-using empathy, professionalism, and effective conflict resolution skills.
• Complete accurate documentation, manage payment collections, and follow all regulatory and procedural standards.
• Identify and respond to sophisticated non-compliance or evasion strategies with proactive, evidence-based solutions.
• Conduct visits during early mornings, some evenings, and occasional weekends. Travel and overnight stays may be required depending on operational demands.

What We’re Looking For

• Full UK Driving Licence - essential for this field-based role.
• Confident, calm, and articulate when engaging with the public, especially under pressure.
• A compassionate and empathetic approach when dealing with vulnerable individuals or sensitive situations.
• The ability to think clearly, act responsibly, and work independently in field-based environments.
• Strong accuracy in reporting, record-keeping, and handling financial transactions or sensitive data.
• A composed, mature, and adaptable attitude, with the ability to manage pressure and maintain focus.

What You’ll Get in Return

• Competitive salary and uncapped commission once training is completed.
• Full training and support to achieve City & Guilds Certification.
• Generous annual leave, because your time matters.
• Enhanced family benefits, including comprehensive maternity and paternity packages.
• Health cash-back plan to support your wellbeing.
• Exclusive staff perks, including discounts on high-street shopping, travel, leisure activities, and wellness programmes.
• Company van, fully equipped to support your work.
• Fuel card and work phone