Customer Service Specialist - On-Site, Fast-Paced & Impactful

Watson-Marlow Fluid Technology Solutions; Redruth; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading fluid technology firm is looking for a motivated Customer Service Representative to join their dynamic team in Redruth. The role involves processing orders, liaising with operations, and ensuring top-notch customer service. Candidates should have prior customer service experience and skills in communication. Additional qualifications include GCSE Maths and English proficiency and familiarity with Lean processes. Benefits include a competitive salary, flexible working arrangements, and generous leave policies.

Benefits

Competitive salary

Flexible working arrangements

Generous holiday allowance

Paid volunteering leave

Qualifications

• Previous experience in a Customer Service Team is essential.
• Ideally certified in Lean manufacturing, yellow belt or above.
• Experience with exporting regulations and documentation is required.

Responsibilities

• Process transactions to manage customer orders and communications efficiently.
• Liaise with operational areas to meet customer and supplier needs.
• Support the Team Leader in achieving high customer service levels.

Skills

Customer Service experience

Lean manufacturing exposure

Exporting regulations knowledge

Excellent communication skills

Education

GCSE in Maths and English

Tools

Excel

Word

Job description

A leading fluid technology firm is looking for a motivated Customer Service Representative to join their dynamic team in Redruth. The role involves processing orders, liaising with operations, and ensuring top-notch customer service. Candidates should have prior customer service experience and skills in communication. Additional qualifications include GCSE Maths and English proficiency and familiarity with Lean processes. Benefits include a competitive salary, flexible working arrangements, and generous leave policies.