Multi-Channel Customer Advisor – Wembley (Full-Time)

Nationwide Building Society; Wembley; On-site; GBP 26,000; Full time

Job summary

A leading building society is seeking a Customer Representative in Wembley, full-time, to support customer transactions and inquiries across various channels. The role involves educating customers on digital banking services, ensuring a first-class service experience. Candidates should possess strong customer service skills and digital literacy. This is a permanent position with comprehensive training and several employee benefits, including private medical insurance and a competitive pension.

Benefits

Private medical insurance

Annual performance-related bonus

Training and development opportunities

Life assurance

Paid volunteering days

London top-up payment

Qualifications

• Strong customer service skills to support diverse customer needs.
• Ability to use digital tools and applications comfortably.
• Willingness to collaborate and adapt to various customer situations.

Responsibilities

• Support customers with transactions and inquiries across all channels.
• Educate customers on digital services and banking solutions.
• Work collaboratively with team members to improve services.

Skills

Customer service skills

Digital literacy

Communication

Job description

A leading building society is seeking a Customer Representative in Wembley, full-time, to support customer transactions and inquiries across various channels. The role involves educating customers on digital banking services, ensuring a first-class service experience. Candidates should possess strong customer service skills and digital literacy. This is a permanent position with comprehensive training and several employee benefits, including private medical insurance and a competitive pension.