Customer Service Champion | Resolve & Delight Every Caller

Medigold Health Group; Sheffield; On-site; GBP 24,000; Full time

Job summary

A leading healthcare service provider in Sheffield seeks a Customer Service Representative to be the first point of contact for clients and employees. You will handle queries, resolve issues, and support service operations while maintaining customer records. The ideal candidate will have strong communication skills and a passion for problem-solving. Benefits include 31 days holiday and a pension scheme. This role is full-time, working Monday to Friday.

Benefits

31 days holiday

Pension Scheme

Health Cash Plan

Free eye care vouchers

Cycle to work scheme

Qualifications

• Proven customer service skills and experience.
• Confident communicator with excellent written and verbal communication.
• Ability to work independently or as part of a team.

Responsibilities

• Responding to phone calls and email correspondence.
• Resolving first-line customer complaints.
• Maintaining customer records in line with Data Protection.

Skills

Customer service skills

Microsoft Office proficiency

Excellent communication

Analytical skills

Problem-solving skills

Attention to detail

Tools

Microsoft Office

Job description

A leading healthcare service provider in Sheffield seeks a Customer Service Representative to be the first point of contact for clients and employees. You will handle queries, resolve issues, and support service operations while maintaining customer records. The ideal candidate will have strong communication skills and a passion for problem-solving. Benefits include 31 days holiday and a pension scheme. This role is full-time, working Monday to Friday.