Project Support jobs in United Kingdom

Reports To: Gari Gono, Head of Customer Solutions

Team: Delivery

Location: Hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week.

Salary Range: £115,000 - £125,000 per annum

Role Type: Full-time, Permanent

Start date: As soon as possible

Send Technology is a rapidly growing InsurTech SaaS company specialising in the commercial and specialty insurance sector. Our mission is to help underwriters "write better business faster" on a global scale. We achieve this through our AI-enabled underwriting platform, specifically designed for the complexities of the commercial and specialty market. Our workbench serves as a one-stop desktop for underwriters, bringing together data, documentation, and decision points, enabling our customers to harness the power of ecosystem integrations, data, and AI to drive their growth.

The Solution Architect role offers an exciting opportunity to join the team and play a crucial role in defining and implementing technical solutions and architectures for our clients. As a member of the Solutions Team, you’ll contribute to delivering complex digital transformation projects for Send’s clients. Your expertise will be instrumental in delivering a deeply integrated underwriting workbench solution that streamlines and automates the workflows of insurance underwriters. You’ll also collaborate closely with the core technology teams to ensure alignment and continued evolution of our core product offering.

In 2017, Send was founded by Andy Moss, Ben Huckel, and Matt McGrillis with a vision to reshape and enhance the underwriting process for commercial insurers—combining advanced technology with deep industry expertise.

By 2019, we had delivered a commercial and specialty Underwriting Workbench for a leading global insurer—one of the UK’s top five composite insurers and a major FTSE 100 carrier. This solution streamlined operations, improved efficiency, and enabled forward visibility.

In 2022, we won three industry awards for the Underwriting Workbench and raised $10 million in Series A funding to support our expansion in the UK and US.

In 2023, we launched Smart Submission, a stand‑alone component of the Underwriting Workbench, and were named a Leader in the IDC MarketScape: Worldwide P&C Intelligent Underwriting Workbench Applications Vendor Assessment.

In 2024, we were recognised as a Top Provider in the Datos P&C Workbench report and named a Leader in Celent’s Underwriting Workbench reports for both North America and Global Markets.

Our vision is to be the market‑leading underwriting software platform for agile carriers.

• Define and architect technical solutions tailored to client requirements.
• Develop comprehensive technical documentation and solution designs.
• Design and develop integrations for a microservice architecture to enhance the underwriting workbench solution.
• Ensure scalability, performance, and reliability of the designed solutions.

• Collaborate with clients, primarily insurance companies, to understand their business needs and technical requirements.
• Provide consultancy and expert advice to clients on best practices and optimal technical solutions.
• Liaise and align technical solutions with the core product team to ensure consistency and integration with core offerings.
• Support SIs and partners in executing digital transformation projects.

• Design and develop workflows to enhance the underwriting workbench solution.
• Ensure workflows are efficient, scalable, and aligned with client requirements.
• Design solutions that leverage a range of technologies, including AWS, Angular, Java, Python, MySQL, DynamoDB, Snowflake, and Terraform.
• Stay up-to-date with the latest technologies and industry trends to ensure the adoption of best practices.

• Proven experience in solution consulting, particularly within the insurance industry.
• Strong technical background with expertise spanning multiple cloud providers (AWS essential), Java, SQL/NoSQL databases, data warehousing.
• Demonstrated ability to define and architect technical solutions and develop comprehensive documentation.
• Excellent consultancy skills with a proven track record of working effectively with clients, especially insurance companies.
• Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.
• A proactive and collaborative approach to problem-solving and project execution.

Health Insurance – Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.

Life Insurance – Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.

Pension Scheme – A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.

Time Off – 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.

Enhanced Parental Leave – Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth‑giving parents.

Learning and Development – An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.

Please refer to Send’s public Handbook for more information about our product, recruitment process, team, benefits, and more.

1. Introductory Call with our in‑house recruiter, Liam (30 minutes): covers your background, motivations, and communication skills, and gives you the chance to learn more about Send and the role.
2. Interview with Gari Gono, Head of Customer Solutions (30 minutes).
3. Interview with Niraj Dave, Head of Delivery North America and Brad Tabor, Head of Revenue US (45 minutes).
4. Interview with Tash Bond, Chief Customer Officer (30 minutes).
5. 30‑minute call with a Send Founder.