Key Account Support

Vax Ltd; Marlow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home improvement company in Marlow seeks a Key Account Support professional. This role involves managing customer orders, resolving account issues, and preparing management reports. The ideal candidate has at least a year of sales experience and strong proficiency in Excel, with excellent communication skills. The company offers a comprehensive benefits package, including private medical insurance, gym allowance, and a work-from-home option post-probation. Become part of a dynamic team focused on customer satisfaction and high-performance culture.

Benefits

Free on-site parking

25 days holiday + bank holidays

Private Medical & Dental Insurance

Annual Gym Allowance

Discounted products

Qualifications

• 1+ year experience in a sales environment.
• Ability to work independently and occasionally travel.
• Organised with a methodical approach to work.

Responsibilities

• Manage weekly customer orders and stock review.
• Negotiate with customers to resolve account issues.
• Deliver monthly and quarterly management reports.

Skills

Self-motivated

Strong proficiency in Excel

Excellent communication skills

Detail-oriented

Tools

SAP

Job description

Key Account Support page is loaded## Key Account Supportlocations: Marlow, UKtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR4079Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG - recognized worldwide for their deep heritage and innovative product platforms of superior quality. The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.**Join Ryobi UK as a Key Account Support!**At TTi, we know our people are the key to our success. That’s why we offer a comprehensive benefits package, including:* Free on-site parking at the office* Non-contractual work-from-home option (after successful completion of first 3 months)* 25 days holiday + bank holidays* Private Medical & Dental Insurance* Group Life Assurance Benefits* Annual Gym Allowance* Discounted Milwaukee, Ryobi & VAX products* Access to our TTi Benefits Hub with discounts at major retailers* Support towards Eye Sight Tests for DSE use* On-site restaurant and coffee shop* Employee Assistance Programm**e** – confidential 24/7 helpline for wellbeing support**Key Responsibilities*** Manage weekly customer orders and review stock status.* Negotiate directly with customers to resolve account-related issues, including fines for stock availability.* Maintain and update master account data information.* Prepare and deliver monthly and quarterly management reports, including standardized sales performance analysis.* Collaborate with cross-functional teams (supply chain, warehouse, and customer service) to ensure compliance with account-specific requirements and regulations.* Communicate relevant updates to all departments to meet account expectations effectively.* Support the day-to-day management of assigned accounts.* Assist with project management.* Carry out any ad-hoc tasks as required by your Line Manager.**Skills & Experience*** Highly self-motivated with the ability to work independently, including occasional travel to customer head offices (when required).* Minimum of 1 year’s experience in a sales environment.* Strong proficiency in Excel and general computer literacy.* SAP experience desirable.* Excellent written and verbal communication skills.* Organised with a methodical approach.* Able to solve problems in a timely manner and work to deadlines.* Able to multi-task effectively, working concurrently on several projects.* Detail-oriented and enjoy analysing issues and finding the right approach.* Able to direct, interact, and negotiate with colleagues from multiple departments.#LI-LR1 #LI-LD1 #TTI-EMEA #Ryobi-EMEAAt TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!Visit