Customer Success jobs in United Kingdom

* Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.**Who We Are****The Role**Kyndryl Consult is the fastest-growing business within the organisation and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer ecosystem.As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organisation.This role will also lead the overall client engagement and deliver high-quality client work alongside senior client stakeholders. Working in a transaction environment, which may be pre-deal or post-deal, planning post-deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilisation and contribution, client impact and leadership.A Consult Partner will be aligned to one of our core value pillars: Technical Continuous Modernisation, Innovation at Scale, or Security and Resilience. They will also have an industry focus in Retail.Candidates must have a strong track record of delivering large-scale digital transformation engagements, deep client relationships within their industry domain, and proven ability to shape and lead complex consulting programmes aligned to one or more of our core value propositions.**The successful candidate will be expected to:****Contribute to Profitable Growth:*** Drive significant financial outcomes through signings and revenue targets consisting of c. £12-15m per annum in volume (i.e. Consult) sales whilst overseeing a similar target for managed revenue.* Ensure sustained growth and profitability, managing margin expectations and backlog growth* Support the identification, pursuit and conversion of a pipeline of business development opportunities* Undertake scoping and fee negotiation on engagements while ensuring profitability and understanding, and containing risk**Client Engagement:*** Build and maintain deep relationships with client CXOs and be seen as the 'go-to' person and a trusted advisor by senior executives* Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement* Demonstrate credibility and experience to advise and deliver on complex consulting engagements* Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references**Operational Excellence:*** Achieve individual and team utilisation targets* Lead the design of complex engagements and take responsibility for the oversight of delivery, ensuring high performance and customer satisfaction* Act as the ongoing client escalation point for delivery engagements where the Consult Partner has the CXO / Sponsor key relationship.**Leadership, Management, People*** Lead by example; foster a culture of continuous personal and professional development and challenge our people to be curious and innovative, and supportive of each other. At the same time, ensuring that all outcomes are commercially focused, value adding and effectively executed**Strategic Contribution:*** Utilise industry and technology expertise to shape and drive the company’s strategic initiatives.* Align with Kyndryl’s strategic vision and contribute to its execution.* Drive external eminence and innovation, establishing a strong personal and organisational brand in the industry.* Proactively develop thought leadership and intellectual capital**Who You Are**You’re good at what you do and possess the required experience to prove it. However, equally as important, you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.**Required Skills and Experience*** Extensive experience in client engagement and relationship management at the CXO level* Demonstrable ability to build and commercialise relationships with senior executives* Proven track record of selling, leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment* Effective financial acumen with experience in driving revenue growth and managing margins* Experience in managing or supporting high-value business development activities with senior stakeholders* Candidates must have experience in Technical Continuous Modernisation, Innovation at Scale, or Security and Resilience, along with a strong industry focus in Retail* Deep understanding of industry trends and technology* Sound personal brand and presence in the industry* Demonstrated ability to innovate and drive change**Preferred Skills and Experience*** **Productivity skills:** Exceptional and advanced PowerPoint, Word & Excel skills to help convey messages and deliverables through modern consulting techniques. Ability to “roll up sleeves” and create/provide content for proposals, SOW and deliverables. Ensure client and deliverable deadlines, and consult management system compliance. Takes pride in creating polished work products* **Communication:** Possesses excellent verbal and written communication skills to clearly articulate the insights from findings to relevant stakeholders. Able to manage communication at working levels and C-level gravitas. Able to drive and participate in workshops, clearly outlining outcomes and creating/presenting materials and deliverables* **Work with Empathy:** Lead and participate in client and internal Kyndryl teams with empathy. Ability to understand and recognise multiple points of view but get to outcomes with kindness and resolve. Works well within a complex matrixed business and client environment as well as independently* **Leadership:** Demonstrates a self-starter mindset with client and Kyndryl outcomes top of their mind. Ability to mentor and mentee, create an environment and workplace of choice for peers and team members, and be the role model of professional excellence* **Execution:** Possesses critical thinking capabilities to analyse data and inputs with objectivity and provide strategic roadmaps and recommendations. Always intellectually curious and brings innovative ideas to solve critical business problems. Accountable for commitments. Able to pivot to changes in client and business priorities and manage work across multiple projects and teams**Being You**Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.**What You Can Expect**With state-of-the-art resources and Fortune 100 clients,