Senior German-Speaking Enterprise CSM - Equity & Growth

AnaVation LLC; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global tech company is seeking a Senior Customer Success Manager to drive success for Enterprise customers. Responsibilities include owning customer retention, serving as a strategic partner, and leveraging industry knowledge for tailored solutions. Candidates should have over 10 years of experience, with at least 5 in customer-facing roles, along with fluency in German and English. Benefits include equity, flexible working arrangements, and professional development opportunities.

Benefits

Equity with high growth potential

Flexible working arrangements

Access to professional and personal training opportunities

In-house culinary crew serving meals

Generous parental leave policy

Qualifications

• 10+ years of total work experience with at least 5+ years in customer-facing roles.
• Professional fluency in German and English is mandatory.
• Experience with Enterprise customers or within an Enterprise-level organization.

Responsibilities

• Serve as a strategic partner to a curated portfolio of Enterprise customers.
• Own customer retention, ensuring renewals and reducing churn risk.
• Identify growth opportunities within existing accounts.

Skills

Executive relationship building

Data analysis for strategies

Persuasion and presentation skills

Active listening

Fluent in German and English

Job description

A global tech company is seeking a Senior Customer Success Manager to drive success for Enterprise customers. Responsibilities include owning customer retention, serving as a strategic partner, and leveraging industry knowledge for tailored solutions. Candidates should have over 10 years of experience, with at least 5 in customer-facing roles, along with fluency in German and English. Benefits include equity, flexible working arrangements, and professional development opportunities.