Customer Success Associate - 12-Month Maternity Cover

Covetrus Inc.; Dumfries; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading veterinary services company is seeking a Specialist Success Associate for a 12-month maternity cover role based in Dumfries. In this full-time position, you'll provide top-notch support to customers via email, phone, and live chat, manage customer relationships, and handle inquiries effectively. The ideal candidate will have customer service experience, communication skills, and familiarity with CRM systems. Join a team that values customer satisfaction and success as part of their mission.

Qualifications

• Experience in customer service or internal sales within a commercial environment.
• Knowledge of the veterinary profession or animal health market is a plus.
• Familiarity with customer relationship management systems.

Responsibilities

• Deliver top-tier customer support across multiple channels.
• Manage and maintain customer relationships within defined areas.
• Triage and escalate queries to appropriate teams.
• Identify and suggest process improvements.

Skills

Customer service experience

Strong interpersonal skills

Communication skills

Microsoft Office proficiency

Education

Standard Grade level or equivalent

Tools

Salesforce CRM

Job description

A leading veterinary services company is seeking a Specialist Success Associate for a 12-month maternity cover role based in Dumfries. In this full-time position, you'll provide top-notch support to customers via email, phone, and live chat, manage customer relationships, and handle inquiries effectively. The ideal candidate will have customer service experience, communication skills, and familiarity with CRM systems. Join a team that values customer satisfaction and success as part of their mission.