Enterprise Connectivity CSM – Travel-Required

Trustmarque Solutions Ltd; York and North Yorkshire; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading IT solutions provider in the UK is seeking an experienced Enterprise Connectivity Customer Success Manager. In this role, you will engage with clients to enhance their success with enterprise network solutions while driving adoption and ensuring high customer satisfaction. The ideal candidate will have at least three years of customer-facing experience, strong technical knowledge, and excellent interpersonal skills. This role requires travel to client locations, with the remainder of work performed remotely, providing an excellent opportunity to make an impact in a growing organisation.

Qualifications

• Minimum 3 years experience in customer-facing role.
• Proven track record of product adoption.
• Skilled in negotiation and empathy for customers.

Responsibilities

• Build relationships with stakeholders.
• Manage expectations and develop success plans.
• Collaborate with internal teams on account growth strategies.
• Define client goals and manage KPIs.
• Conduct success reviews and provide recommendations.

Skills

Customer-facing implementation

Driving product adoption

Technical and sales acumen

Communication skills

Data analysis

Collaboration

Tools

HubSpot

Planhat

Job description

A leading IT solutions provider in the UK is seeking an experienced Enterprise Connectivity Customer Success Manager. In this role, you will engage with clients to enhance their success with enterprise network solutions while driving adoption and ensuring high customer satisfaction. The ideal candidate will have at least three years of customer-facing experience, strong technical knowledge, and excellent interpersonal skills. This role requires travel to client locations, with the remainder of work performed remotely, providing an excellent opportunity to make an impact in a growing organisation.