Customer Service Representative jobs in United Kingdom

SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.

With our in-house product and engineering teams, we're continuously expanding our technology platform with products that give front line workers a voice, and leaders the visibility to make smart decisions in driving safety, quality, and continuous improvement. Our teams hold the customer at the heart of everything we do. Before we come to a solution, we ask: "How is this helping the customer?"

Join SafetyCulture as an Account Executive and help shape the future of safety and operations in Manufacturing across EMEA.

We’re looking for a driven, customer-obsessed Account Executive to join our high-performing EMEA Sales team. In this role, you'll own the full sales cycle from prospecting to close, with a focus on growing our footprint in the Manufacturing sector. You'll be the face of SafetyCulture for new customers, building trusted relationships and driving adoption of our platform. If you're strategic, solutions-focused, and thrive in a fast-paced, collaborative environment, this is your chance to make a real impact.

• Lead the end-to-end sales process, from strategic prospecting to closing, with a focus on acquiring new Manufacturing customers. This role is focused on new logo acquisition, within a highly targeted ICP and territory of prospects.
• Build and expand executive relationships in the Manufacturing sector, build mindshare while gaining deep insights into customer operations, compliance needs, and safety goals.
• Uncover and drive new revenue opportunities across Manufacturing verticals through targeted outbound strategies.Represent SafetyCulture at Manufacturing trade shows, industry conferences, and customer events, bringing our vision to life through thought leadership.
• Conduct tailored, high-impact demos and create customer proposals that align SafetyCulture’s platform to the operational challenges of your Manufacturing prospects.
• Collaborate cross-functionally with Product, Customer Success, and Marketing to shape account strategy and ensure a world-class onboarding experience.
• Serve as the voice of the Manufacturing customer, feeding insights back to internal teams to influence product roadmap and innovation.
• Maintain rigorous data management practices within Salesforce and other systems, to accurately guide, track and report on sales activities

• We’re looking for an experienced SaaS sales expert to grow what is one of the priority industries for the company. This is a new role reporting to the Head of Strategic Sales, EMEA.
• Proven success in SaaS sales, with a preference for those who’ve sold into Manufacturing, industrial or operational environments
• Fluency in German at a native professional level is required, along with a deep understanding of business practices in German-speaking countries (DACH), including cultural nuances, procurement dynamics, and enterprise decision-making frameworks.
• Experience managing full-cycle sales with large, complex deals, including C-suite engagement and multi-stakeholder negotiations.
• Self-starter capable of outbound prospecting and demand creation into a specific target ideal customer profile and industry.A strategic, consultative sales approach with the ability to deeply understand Manufacturing -specific workflows, pain points, and compliance pressures
• Comfort with outbound prospecting and driving pipeline creation in greenfield accounts.
• Excellent communication, presentation, and interpersonal skills—you know how to make complexity simple and value obvious.
• Proven ability to gain access to and influence C-Level executives and other key influencers and decision makers.
• Ability to thrive in a collaborative, fast-moving team environment where customer impact comes first.
• A proven ability to build and present tailored solutions to senior decision makers across all areas of the sales process.

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements,
• Access to professional and personal training and development opportunities;Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.

• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.

We’re committed tobuilding inclusive teams and cultivating a sense of belongingso our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work inAustralia, theUSand theUK.

Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you

You can find out more about life at SafetyCulture viaYoutube,Twitter,InstagramandLinkedIn.

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.