Customer Service Representative jobs in United Kingdom

About MuleSoft

Customer experiences and expectations are more important than ever, and AI allows organizations to innovate faster—empowering everyone customer-facing to create connected experiences for their customers. While generative AI is a powerful technology, it is only as good as the data that goes into it.

With MuleSoft integration, automation, and universal API management, our customers can connect and use data from any source efficiently and quickly. Integration is the foundation for actionable AI, and with MuleSoft, Agentforce agents can take action anywhere. Seamlessly integrate any system, orchestrate complex workflows, and secure mission-critical APIs to extend the power of Agentforce across their IT environment, ultimately creating exceptional employee and customer experiences.

Job Description

At Salesforce, we're seeking outstanding individuals to join our team as Account Executives with a strong technical background and experience in AI-driven solutions. In this role, you will be pivotal in driving revenue growth, fostering enduring client relationships, and applying innovative technology that redefines customer engagement.

As a MuleSoft Account Executive, you will partner with companies to uncover and drive complex digital transformation strategies, utilizing our API Connectivity via the MuleSoft AnyPoint Platform. You will work directly with C-level executives and collaborate with an account team to drive customer business objectives and outcomes.

Note: By applying to the Enterprise Account Executive MuleSoft posting, recruiters and hiring managers supporting multiple organizational verticals will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

You may be aligned to the following verticals:

• Consumer Goods
• Energy & Utilities
• Communications, Media, Technology
• Business Services
• Travel, Transport, Hospitality

Day to Day

Our MuleSoft Account Executives engage with existing customers and new leads. They develop strong, positive, trusted relationships with key stakeholders and C-suite decision-makers within their territory, helping customers realize value from their Salesforce investments. You will develop opportunities through warm leads and whitespace prospecting.

• Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
• Assist with the development and execution of overall long-term strategy for the account, aligned to customer business objectives
• Coordinate internal resources to meet customer needs
• Assist with account planning at assigned accounts, ensuring strategic alignment with Prime and Cloud sales teams
• Communicate the MuleSoft and Salesforce value propositions for existing and new customers
• Drive growth within new and existing, assigned accounts

Preferred Qualifications

• Significant full-cycle sales experience with a proven success record
• Experience selling technical platforms is preferred
• Knowledge of integration and API markets
• Experience managing large key accounts
• Ability to strategize with a large extended team

Benefits & Perks

Check out our benefits site, which details various benefits including well-being reimbursement, parental leave, adoption assistance, fertility benefits, and more.