Customer Service Representative jobs in United Kingdom

Join to apply for the People Relations Manager role at Barratt Redrow

Join to apply for the People Relations Manager role at Barratt Redrow

What you'll be doing?




Supporting the business and our divisional offices, our Head Office functions cover all departments from our Executive Board through to our support functions such as Group Design and Technical, HR, Health and Safety, IT, Sales and Marketing, Commercial, Procurement, Group Finance, Corporate Affairs, as well as Legal and Company Secretariat. We also have a specialised function - Barratt Partnerships.

While the work varies from team to team, our key requirements don't: you must be well organised, extremely helpful and resourceful, and able to use your initiative. You'll understand that what you do is important, and impacts on your team, the department, and the wider business.

Reporting to the Senior People Relations Manager, you will work with managers and employees across the business to build and maintain positive working relationships and a productive and engaging environment.

You will be expected to:

• Provide guidance and support to employees and senior managers to facilitate the early resolution of employee relations issues, such as performance management, employee grievances, whistleblowing, conflict resolution, investigations and disciplinary actions ensuring that risks are effectively managed
• Lead on complex, high-risk ER cases and sensitive situations for example mental health, appeal hearings and dismissals, provide legally sound advice that balances commercial needs, people risk and fairness
• Mediate and facilitate negotiations between management, employees and external parties e.g. ACAS
• Support managers with employee engagement activity, collaborating to create initiatives to address engagement issues
• Develop, deliver and facilitate training programs and case clinics for managers and employees on ER topics (e.g. absence management, disciplinary) to strengthen capability across the business
• Support and coach managers and PR Advisors in decision making related to people management issues, to build their confidence and capability, ensuring consistency and compliance with process, employment laws and regulations
• Support wider people initiatives and contribute to people strategies by identifying ER trends, risks, and opportunities for cultural or operational improvement.
  
  
  
  
  
  
  

What you'll need

To be successful in the role, we are looking for:

Personal characteristics

• Fully mobile - must be able to travel when and where required
• Executes with excellence - delivers impact through practical problem solving, engagement with stakeholders and purposeful, timely execution
• CIPD qualification (or equivalent)
• In depth understanding of employment law and HR best practice
• Confident, credible and calm under pressure
• Naturally collaborative and curious

  Skills

• Analytical and investigation skills: Gather information, analyse data, identify patterns and causes of underlying issues and conflict, draw conclusions and make recommendations
• Compliance & risk management: Ensure ethical conduct and compliance with policy, process and legislation, maintain accurate records and manage risk
• Conflict resolution: Understand the root cause of conflicts and issues, remain objective, and de-escalate to maintain a harmonious working relationship between management and employees
• Continuous learning: Proactively stays up to date on the latest employment law and regulations to provide valuable insights and recommendations
• Employee relations: Able to manage employee relations and provide guidance on issues such as performance management, employee engagement, redundancy and termination
• Interpersonal skills: Interact with employees, management at all levels and legal representatives, able to challenge constructively, communicating clearly both orally and in writing with tact, diplomacy & professionalism, building positive relationships, establishing trust and maintaining transparency with all parties.
• Negotiation: Mediate between management and employees during disputes or negotiations.
• Problem-solving: Creates timely and well- informed solutions, to complex ER issues aligning all parties
• Project management: plans and executes projects on time and with high quality

This role will be based in Birmingham





Our Company and Benefits

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Salary
• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• Annual Medical Health Assessment
• 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)
• Choice of Flexible Benefits
• Enhanced Family Friendly Policies
  
  
  

• Seniority level
  Mid-Senior level

• Employment type
  Full-time

• Job function
  Human Resources
• Industries
  Building Construction

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