Customer Service Representative jobs in United Kingdom

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business. Reporting directly to the VP of Revenue Operations, you will be accountable for building relationships and driving monetisation of the Fresha platform.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from our Warsaw office five days per week.

• Engagement - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
• Sales Cycle - Proactively introduce, educate and convert Partners on to Fresha’s payments solution.
• Market Trends - Optimise listing content and availability competitiveness on the marketplace to maximise conversions.

• Partnering - Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
• Advisor - Advising Partners on suitable product selection based on their needs and specifications.
• Business Partnering - Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
• Relationships - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
• Collaboration - Collaborate with our Product teams to provide important product feedback to help enhance future releases.
• Persuasion - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform.

This list is not exhaustive and there may be other activities you are required to deliver.

• Experience - 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role.
• Closing Skills – Demonstrated ability to effectively close deals, negotiate, and convert opportunities.
• Adaptability – Shown to be commercially motivated with an ability to adapt and achieve targets.
• Analytics – Proven experience in using and analysing data and reporting effectively to improve commercial outcomes.
• Curiosity – Naturally proactive and inquisitive, with a desire to consistently learn and improve.
• Teleprospecting – Previous experience in an outbound call environment or a related sales position preferred.
• Communication – Excellent and proven written, verbal and presentation skills.
• Innovative – Creative thinking and problem-solving mindset.
• Relationship Building – You are a true hunter and relationship builder.
• Team Player – Happy to roll sleeves up and assist the team when required.
• Initiative – Ability to self-starter with a proactive approach.

• Bi-lingual - Fluency in English and Polish.
• Beauty & Wellness - Experience within the beauty and wellness industry.

• Screen Call - Video-call with a member from the Talent Team (30 mins).
• Skills & Experience - In-Person interview with VP of Finance & Operations (45 mins).
• Presentation - Video-call interview with VP of Revenue Operations (75 mins).

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.