Customer Service Manager jobs in United Kingdom

Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!

Country/Region: GB

Location: Darlaston, GB

Our Logistics and Warehousing team ensures the smooth, safe, and efficient flow of materials across all inbound and outbound operations. We coordinate supplier and customer transport, manage delivery slots, and support all customs‑related processes while upholding agreed service levels with our logistics partners. The team maintains optimal warehouse capacity, oversees racking integrity through regular SEMA‑aligned audits, and drives timely repairs when needed.

We are also responsible for training and maintaining competency in Material Handling Equipment (MHE) operations and providing key coverage for physical inventory activities. Working closely with production, dispatch, engineering, quality, and Manufacturing Systems, we quickly resolve warehouse‑related production needs and ensure seamless communication across departments.

Safety, compliance with ZF 5S standards, and continuous operational reliability are central to how we work. Our team provides flexible support across all warehousing functions, aligned with the Warehouse & Intralogistics Manager, to keep operations running efficiently and effectively.

What you can look forward to as Logistics & Freight Specialist:

• Manage and control all planning activities for assigned freight, warehouse, and material movement processes.
• Support and coordinate customs-related tasks for ZF Darlaston, including required group and haulier reporting.
• Oversee haulier movements to and from site, ensuring communication, coordination, and compliance.
• Track and progress supplier transports, including customs clarifications and delivery updates.
• Drive actions to improve inventory accuracy and optimize warehouse and transport capacity.
• Support operations with ad‑hoc transport needs, escalations, and general warehouse/logistics enquiries.
• Contribute to emergency planning, continuous improvement activities, and New Product Introduction logistics.
• Prepare logistics-related reports, data analyses, and support additional department tasks as required.

Your profile as Logistics & Freight Specialist:

• Strong communication skills with the ability to express ideas clearly in both verbal and written form.
• Confident decision‑maker capable of making firm yes/no calls, even under pressure or potential pushback.
• Ability to build strategic relationships and collaborate effectively across teams without relying solely on authority.
• Demonstrated teamwork skills and ability to work cooperatively to meet internal and external customer needs.
• High level of commitment and passion for delivering results, showing dedication, effort, and ownership.
• Ability to perform all essential duties reliably, with flexibility to accommodate individual needs when required.
• Skilled in organizing information and presenting it clearly in reports, letters, and other documentation.
• Strong interpersonal style, enabling constructive communication and cooperation across departments.

Why you should choose ZF in Darlaston:

• Pension (up to 6% contribution from company with 3% contribution from employee)
• 2x Life Assurance cover
• Health Cashplan

Be part of our ZF team as Logistics & Freight Specialist and apply now!

Contact

+49 211 584 2099

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.