Registration & Ticketing Supervisor

Festivals Edinburgh; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

An arts organization in Edinburgh is seeking a Registration and Ticketing Supervisor to assist artists with show registration and ensure accurate data management for ticketing systems. The role involves preparing information for the Fringe program and handling customer communication during the festival. Ideal candidates should possess strong organizational skills and experience in event management or customer service. This is a great opportunity to work with a leading festival known for its inclusivity and creativity.

Responsibilities

• Assist artists in the registration of their shows with the Fringe Society.
• Prepare and proof data for the printed Fringe programme and ticketing system.
• Ensure all show, venue, and ticketing data is correct and communicated.
• Work with Customer Service and Box Office Supervisors to address complaints.

Job description

The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.

The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.

About the Role

We are seeking to appoint experienced individuals to the position of Registration and Ticketing Supervisor, who will report to the Venues and Registration Manager and work closely with the Box Office Event Setup and Information Manager. This role sits in the Box Office and Technology team, and exists to assist artists in the registration of their shows with the Fringe Society as well as ensuring that any Box Office-related data is correctly set up and updated as required.

The successful candidate will prepare and proof data (listings information, ticketing information, accessibility information and advertising) for the printed Fringe programme, the ticketing system and edfringe.com, ensuring production and on-sale deadlines are met. Following the on-sale deadlines, this role will be responsible for ensuring all show, venue and ticketing data is correct and communicated with customers. They will work with the Customer Service and Box Office Supervisors to assist in communication with venues and artists around complaints and issues that arise over the festival period.

• Apply: via the dedicated jobs portal HERE
• Deadline: 10am on Tuesday 6 January
• Interviews: to be held on Thursday 15 January

We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.