Guest Experience Duty Manager – Lead Teams & Service

Whitbread Group; Greater London, Southampton, Castleford, Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group is seeking a Duty Manager at Premier Inn in Felixstowe. This role involves managing a high-performing team to ensure outstanding guest experiences, maintaining health and safety standards, and providing exceptional customer service. Suitable candidates should have leadership experience in retail or service environments. The position offers a competitive pay rate and clear career development opportunities within the company.

Benefits

Discount on hotel stays

Discount on meals

Pension scheme

Savings scheme

Discounts on various services

Qualifications

• Experience in a leadership role within retail or service industries.
• Proven track record of delivering outstanding customer experience.
• Ability to inspire and manage a team effectively.

Responsibilities

• Manage a team to ensure smooth hotel operations.
• Oversee health and safety standards.
• Create exceptional guest experiences.

Skills

Leadership

Customer service

Communication

Organizational skills

Job description

A leading hospitality group is seeking a Duty Manager at Premier Inn in Felixstowe. This role involves managing a high-performing team to ensure outstanding guest experiences, maintaining health and safety standards, and providing exceptional customer service. Suitable candidates should have leadership experience in retail or service environments. The position offers a competitive pay rate and clear career development opportunities within the company.