Team Leader - Industrial Disease

Keoghs Northern Ireland LLP; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading claims services provider in Birmingham is seeking a Team Leader for Industrial Disease to manage a team handling NIHL & HAVS matters. Responsibilities include planning workload, providing technical support, and managing client finances. The ideal candidate has experience in disease claims and is proficient in MS Office. This role offers an opportunity to lead a dynamic team in delivering high standards of service.

Qualifications

• Experience leading a project or team in the insurance/legal sector is desirable.
• Ability to identify learning requirements and formulate improvement plans.
• Proficient in all stages of the pre litigation process of disease claims.

Responsibilities

• Plan and distribute workload across the team for case completion.
• Provide supervision and technical support to the team.
• Manage client finances and deliver work profitably.
• Act as the first point of contact for client complaints.

Skills

Experience in the file handing of disease claims

Technical knowledge of NIHL & HAVS claims

Proficient in MS Office

Experience using a Case/Claims Management system

Job description

Keoghs, Birmingham, England, United Kingdom

Team Leader - Industrial Disease

The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client’s SLA, while maintaining the commercial benefit to Keoghs. The Team Leader will also maintain a caseload of NIHL & HAVS matters and further provide supervision, technical support and training to their team.

Key Responsibilities

• Plan and distribute workload across the team, paying appropriate attention to individual team member’s current capability, to ensure the timely and profitable completion of cases.
• Provide supervision and technical support to their team.
• Provide specific client briefs, updates and implement Keogh’s policies, procedures and local initiatives, including actions arising from audits, to effectively inform and engage staff to perform to the desired standards.
• Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery.
• Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
• Manage client finances, controlling FE/AFH/FHA costs, to ensure that work is delivered profitably and that cash flow is maximised.
• Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible.
• Complete projects and process updates in order to improve current operating practices or to address specific client issues.
• Ensure compliance with the SRA Standards & Regulations.

Skills, Knowledge & Expertise

• Experience in the file handing of disease claims.
• Technical knowledge of NIHL & HAVS claims.
• Proficient in all stages of the pre litigation process of disease claims.
• Demonstrate some prior experience of successfully leading a project or a team to deliver on outcomes in the insurance/legal sector (Desirable).
• Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability.
• Proficient in MS Office (Word and Excel in particular) and experience of using a Case/Claims Management system.

Values

• We are Connected
• We are Dynamic
• We are Innovative
• We Succeed Together

Keoghs is the leading provider of claims-related services to insurers, businesses and other suppliers to the insurance sector.