Floor Manager – Chets

Hoxton Hotel Group; City of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality group is seeking a Floor Manager for its restaurant in London. The role focuses on ensuring H&S standards, managing team briefings, and maintaining exceptional service quality. The ideal candidate has strong leadership skills, a passion for hospitality, and the ability to foster a positive team environment. This full-time position offers a competitive salary, health benefits, generous holiday allowances, and numerous perks that support well-being and career growth.

Benefits

Competitive salary + TRONC participation

28 days holiday plus bank holidays

Health cash plan for physical and mental support

Confidential mental health hotline

Free nights at The Hoxton

Employee discounts across the Ennismore family

Training and development opportunities

Extra time off for volunteering

Team events and parties

Enhanced family leave

Qualifications

• Natural at leading and managing others to create a positive work environment.
• Passion for hospitality across various services.
• Ability to create memorable experiences for customers.

Responsibilities

• Ensure H&S compliance for the restaurant/bar.
• Run daily briefings for the team.
• Handle cash and report daily revenues.

Skills

Leadership

Hospitality

Customer Service

Teamwork

Job description

Floor Manager – Chets

Join our team at The Hoxton’s Chets restaurant located in Shepherd’s Bush, London.

We’re looking for a Floor Manager to join our restaurant team in Chets at The Hoxton, Shepherd’s Bush.

Company overview: The Hoxton Shepherd’s Bush is our fourth London Hoxton, located in the heart of Shepherd’s Bush. Chet’s offers Thai‑American comfort food in a large open lobby with vintage seating and cosy corners.

Job Description

• Ensure the restaurant/bar area are H&S compliant for each shift
• Run the daily briefing for the restaurant/bar team
• Coordinating and running the reservations system
• Drafting Floor plan based on covers
• Supporting the Restaurant AGM with Food & Beverage stock; ordering, stock counts
• Support the Restaurant AGM on training of wine, food and beverage menus
• Cash handling and daily reporting of revenues as per hotel SOP’s
• Responsible for the service on the floor and bar
• Responsible for the safe opening and closing of the restaurant
• Working with the culinary team on menus, service and product availability

Qualifications

• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get stuff done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you

• Competitive salary + participation in the TRONC scheme.
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders.
• Treat yourself once in a while with lots of retail & hospitality perks through our partners.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Goes without saying, but we’ll feed you during your shift.
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!).
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work.
• Extra time off to volunteer with one of our partner charities.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Hospitality