Customer Service jobs in United Kingdom

• Competitive salary: £25,524 - £30,871 pro rata
• Annual incentive bonus (£1000 maximum)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Metering Administration Assistant progression plan
• 25 days (pro rata) annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• Great benefits package – health cash plan, critical illness insurance, dental insurance, life assurance flex, partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and more!

Location: Buttershaw / Hybrid Working (1‑2 days office a week – Bradford)

Work type: Secondment 6 Months – 37 Hours – Mon to Fri 8‑4

We provide essential water and wastewater services to over 5.4 million people in the Yorkshire region and protect the environment for the next 24 hours each day, 365 days a year.

In our Metering Administration Assistant role you will provide administrative and customer service support to the Metering Operations department to facilitate the resolution of customer issues. You will be well‑organised, prioritise your workload and deliver excellent customer service.

The role involves assigning and completing work using several IT platforms, learning new systems, speaking with customers, arranging work and dealing with complaints both verbally and in writing.

• Strong IT skills & experience of YW corporate systems and Microsoft Office
• Previous experience working as part of a team in an administrative role
• Ability to develop and maintain strong internal and external relationships
• Experience supporting or embedding change with the ability to influence and drive the right culture and behaviours
• Clearly demonstrates the Yorkshire Water values and behaviours

• Experience delivering against challenging business targets
• Experience in a commercially oriented and/or regulated environment
• Experience in the water / wastewater sectors or broader utilities, process or manufacturing industry sectors
• Experience billing using Yorbill, Advantex, SAP and ICE

Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options when possible.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience comfortable and straightforward. If you have an accessibility need, disability or condition that requires changes to the recruitment process, please include this information in your application.

Kelda Group values equality, diversity and inclusion. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Successful candidates will undergo pre‑employment checks that include a Basic Disclosure Check, and depending on the role, a Counter‑Terrorist Check or Security Check clearance. All roles are subject to a medical questionnaire and further medicals when required.

If you have experience as an Administration Assistant and want to help deliver great service for our customers, please apply online and complete the application process.

Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise you to complete and submit your application as soon as possible.