Sales Support Administrator

Climb Channel Solutions, Inc; Ashburton; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading software solutions provider based in Ashburton is seeking a Sales Support Administrator to enhance sales operations. The role involves processing orders, managing incoming queries, and providing excellent service to customers and sales teams. Ideal candidates will have good communication skills and experience in an office setting. The position includes a competitive salary, training opportunities, and various benefits, enhancing employee development. Join a dynamic team committed to customer satisfaction and continuous improvement.

Benefits

Paid training

Individual personal development plans

Commission/bonus schemes

Personal trainer

Yoga

Flexible working arrangements

Employee assistance programme

Qualifications

• Experience of working in an office environment, handling telephone enquiries by phone and email.
• Ability to learn new systems and deal with complicated scenarios logically.

Responsibilities

• Support the sales team by processing orders and handling queries.
• Act as the first point of contact for customers via email and phone.

Skills

Verbal and written communication skills in English

Customer service skills

Competent user of Microsoft Excel

Ability to prioritize tasks

Education

Five GCSEs including Maths and English

Tools

Microsoft Word

Microsoft Outlook

Job description

Sales Support Administrator

Salary £24,500-26,000 plus commission

Location: Ashburton (Office Based)

Are you a skilled administrator looking for an exciting new adventure?

This is a fantastic opportunity to join our sales support and customer service department. You will be an important part of a high-performing team that works closely with the sales teams and external customers. You will receive all the support you need to get up to speed and benefit from a training programme that will ensure you are successful.

About the role

As a Sales Support Administrator, you will be ensuring that you are delivering excellent service to our customers and sales team. You will be supporting the sales teams by carrying out the administrative functions of the sales order process, such as processing orders, sending renewal quotes, handling customer, publisher and internal queries and handling returns.

You will act as the first point of contact via phone and email, directing queries to the relevant department where necessary.

The ideal candidate will thrive working in a high-pressure environment to meet deadlines while maintaining high standards of accuracy and diligence. You will need to be able to switch between different tasks without losing concentration.

Your role will include, but is not limited to:

• Working in an organised way to help account managers with quoting, case building and other administrative tasks.
• Handling incoming calls and emails, dealing with them appropriately.
• Processing and monitoring orders.
• Creating accurate records, using attention to detail.
• Working to deadlines.

About us

Climb Channel Solutions UK sells software to resellers both in the UK and across Europe, enabling them to provide software, services, and solutions to end users and businesses. We work with many leading global software publishers such as Microsoft, Quest Software, MindManager, Flexera, ManageEngine, and many more.

Climb Channel Solutions UK, based in Devon, is part of Climb Global Solutions (NASDAQ: CLMB) with offices in the USA, Canada, Amsterdam and the UK. We’re an enthusiastic, technically led team that is at the cutting edge of new and exciting technology. We are customer-focused and pride ourselves on offering various solutions; to ensure we can solve our customers’ problems, we invest time in training and personal development. To help the team grow the business, we work hard, giving everyone balance – hybrid working, a personal trainer, yoga and an employee assistance program are just a few of the ways we do this. Having our HQ on the edge of the Dartmoor National Park in the beautiful market town of Ashburton also helps. Colleagues regularly tell us that their teams are why they love their jobs.

Benefits for you

• Paid Training
• Individual Personal Development Plans
• Salary plus commission/bonus schemes
• Sick Pay
• Holiday Pay
• Staff Referral Scheme
• Personal Trainer
• Yoga
• Flexible Working Arrangements
• Social Events/Fundraisers/Staff Parties
• Life Assurance with MetLife
• Employee Assistance Programme for you and your family
• Medicash Health Cash Plan

All companies say that they have a great culture – We are proud that this is reality – We put our people first!

About you

You’ll have five GCSE level 4/grade C (or equivalent) and above, including Maths and English. Our most successful people are commercially minded, focused, supportive, pragmatic, and creative. Does this sound like you?

Other traits and skills we’re looking for:

• Good verbal and written communication skills in English
• Able to use own initiative when dealing with customers
• Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed
• Able to learn new systems and deal with complicated scenarios logically and strategically and know when to ask for assistance
• Friendly, reliable, with good attendance and timekeeping
• Problem-solving and judgmental skills
• Remain calm under pressure
• Customer service skills
• Competent user of Microsoft Excel, Outlook and Word
• Experience of working in an office environment, handling telephone enquiries by phone and email
• Manage time effectively
• Able to work as a team
• Able to prioritise and re-prioritise during the day to ensure urgent tasks are completed

Working hours

• 37.5 hours (Full time)
• Monday to Friday
• Between 9am – 5.30pm