Metering Administration Assistant

yorkshirewater.com; Bradford; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A major water services provider in Bradford is seeking a Metering Administration Assistant to provide administrative and customer service support in the Metering Operations department. The role involves assigning tasks, speaking with customers, and resolving complaints. Candidates should have strong IT skills, experience in administrative roles, and the ability to build strong relationships. This role offers a competitive salary with several benefits, including flexible working and development opportunities.

Benefits

Annual incentive bonus

Attractive pension scheme

25 days annual leave

Health cash plan

Gym membership discounts

Qualifications

• Previous experience in an administrative role.
• Ability to influence and drive the right culture and behaviors.

Responsibilities

• Provide administrative support to Metering Operations.
• Facilitate the resolution of customer issues.
• Speak with customers and deal with complaints.

Skills

Strong IT skills

Experience with Microsoft Office

Teamwork

Ability to maintain relationships

Ability to influence change

Tools

Yorbill

Advantex

SAP

ICE

Job description

Key Highlights

• Competitive salary: £25,524 - £30,871 pro rata
• Annual incentive bonus (£1000 maximum)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Metering Administration Assistant progression plan
• 25 days (pro rata) annual leave plus bank holidays – plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• Great benefits package – health cash plan, critical illness insurance, dental insurance, life assurance flex, partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and more!

Location: Buttershaw / Hybrid Working (1‑2 days office a week – Bradford)

Work type: Secondment 6 Months – 37 Hours – Mon to Fri 8‑4

About Yorkshire Water

We provide essential water and wastewater services to over 5.4 million people in the Yorkshire region and protect the environment for the next 24 hours each day, 365 days a year.

Where you fit in

In our Metering Administration Assistant role you will provide administrative and customer service support to the Metering Operations department to facilitate the resolution of customer issues. You will be well‑organised, prioritise your workload and deliver excellent customer service.

Responsibilities

The role involves assigning and completing work using several IT platforms, learning new systems, speaking with customers, arranging work and dealing with complaints both verbally and in writing.

What we need from you

• Strong IT skills & experience of YW corporate systems and Microsoft Office
• Previous experience working as part of a team in an administrative role
• Ability to develop and maintain strong internal and external relationships
• Experience supporting or embedding change with the ability to influence and drive the right culture and behaviours
• Clearly demonstrates the Yorkshire Water values and behaviours

Preferred skills

• Experience delivering against challenging business targets
• Experience in a commercially oriented and/or regulated environment
• Experience in the water / wastewater sectors or broader utilities, process or manufacturing industry sectors
• Experience billing using Yorbill, Advantex, SAP and ICE

Although we operate 24 hours a day, 365 days a year, we support flexible working patterns and job share options when possible.

Accessibility and Equality

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience comfortable and straightforward. If you have an accessibility need, disability or condition that requires changes to the recruitment process, please include this information in your application.

Kelda Group values equality, diversity and inclusion. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.

Checks and Pre‑Employment Requirements

Successful candidates will undergo pre‑employment checks that include a Basic Disclosure Check, and depending on the role, a Counter‑Terrorist Check or Security Check clearance. All roles are subject to a medical questionnaire and further medicals when required.

How to Apply

If you have experience as an Administration Assistant and want to help deliver great service for our customers, please apply online and complete the application process.

Note

Kelda Group reserves the right to close this position before the published closing date, should the need occur. We therefore advise you to complete and submit your application as soon as possible.