Customer Service jobs in United Kingdom

Role Title: UK Wellbeing Collective Account Manager

Location: Kingston Upon Thames | 100 Victoria Embankment

Unilever has set out the bold ambition to be the world’s leading wellness organization. Our Wellbeing Collective (WBC) has bold ambitions to be a leader in the industry, driven by a portfolio of Wellbeing and Lifestyle brands.

Over the past 5 years Unilever has acquired 7 brands that embody the Wellbeing purpose of health as a lifestyle pursuit. This portfolio includes Equilibra, Olly, Smarty Pants Vitamins, Liquid IV, Welly, Onnit, and Nutrafol.

In addition to growing these brands in the US, the Wellbeing collective is looking to expand the brands into global markets.ояд This is the role of our International Expansion organization. Our objective is to expand our largest brands Liquid IV, OLLY, and Nutrafol.

Today we have launched and are present in more than 7 markets, with plans for further expansion. Successful candidates for Wellbeing International Expansion have an entrepreneurial spirit and are bold thinkers, high‑ownership doers, and door‑openers with an unstoppable can‑do mindset.

The Account Manager role will be responsible for strategic category development and customer development for The Wellbeing Collective to deliver the business in‑year and set the account strategy up for exponential growth for the next 2‑3 years. This position is responsible for the Wellbeing Collective creation, execution & communication of the customer plan, including trade investment management and application, that delivers consistent, competitive, profitable, and sustainable growth.

Key Account Managers work closely with and are supported by several cross‑functional teams including Customer Strategy and Planning, Marketing, Finance, Customer Service to establish best‑in‑class practices and unlock opportunities to deliver against sales and profit targets. This role will build strong working relationships with the Health & Wellbeing Customers and is accountable for the day‑to‑day account management and coordination with the buyers and customer teams.

• Deliver in‑year business targets – but set a future fit strategy to develop the customer for the next 2‑3 years
• Build strong and sustainable customer relationships
• Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories
• Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms
• Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing
• Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)
• Manage promotional and non‑promotional investments with the customer and ensures all agreements are properly documented and stored
• Work closely with Commercial Executives to ensure administrative aspects of promotions are completed
• Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc
• Manage the customer P&L for relevant categories and the overall level of customer investment
• Manage in‑month performance vs forecast, working closely with CBMs and CSP
• Manage accruals and pricing accurately and efficiently
• P&L Management: Delivery of Turnover & Business Building Terms targets for specific category

• Customer management & selling essentials – previous experience of performing a CKAM role
• Prior commercial experience and exposure to P&L
• Proven history of working within a team environment
• Prior experience of leading and developing a direct report preferable however not essential
• Minimum 3 years relevant Account Management/Field Sales experience

• Collaborates with CSP team to enable and support the right category growth management approach to ensure the triple‑win (Customer, Shopper, Wellbeing Collective)
• Demonstrated commercial strategy through analysing customer JBP looking for improvements, and budgeting appropriately so delivered within spend guardrails.
• Deeply understands their customer and uses that knowledge to build strong customer relationships that align key Unilever and customer stakeholders.
• Is data literate, able to analyse data to make better decisions and identify new trends that impact the customer, category and Unilever.
• Understand how to execute with excellence with the customer, whether it’s through knowledge of supply chain expectations or deploying activities in‑store.
• Proficient in negotiating complex agreements and resolving conflicts among multiple stakeholders (internally and externally).
• Knows how to use the right questions to understand the customer’s challenges and needs, building compelling propositions that meet them.

• You are energized by delivering fantastic results. You raakt aller af mastery. use in world.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need.