Retail Loss Prevention Officer

Aston Villa Fan Consultation Group; Birmingham; On-site; GBP 29,000; Full time

Job summary

A leading football club is seeking a Retail Loss Prevention Officer for their new store in Birmingham. The role focuses on customer interaction and maintaining security protocols while deterring shoplifters. Candidates must hold an SIA Security Guard Licence and have relevant experience. You'll be part of a team dedicated to creating a welcoming customer experience and ensuring a safe retail environment. This is a full-time position with flexible hours included evenings and weekends.

Benefits

Staff benefits

Family ethos and culture

Qualifications

• Must hold a SIA Security Guard Licence.
• Previous experience in loss prevention role required.
• Ability to manage conflicts and incidents effectively.

Responsibilities

• Meet and greet customers, oversee site security.
• Patrol the store and deter shoplifters.
• Conduct investigations into loss, fraud, and theft.

Skills

Excellent interpersonal skills

Proactive and self-starter

Conflict management

Education

SIA Security Guard Licence

Job description

Department: Retail Department (Managed by Security & Matchday Safety Department)

Hours of Work: 40 hours per week (including evenings and weekends)

Contract Type: Permanent

Salary: £28,500 per annum dependent upon experience

Location: Bullring Store

Closing Date: Sunday 25 January 2026

1. The Department

The Club are continuing our rapid growth trajectory both on shiga and off the pitch, further expanding our commercial footprint with the launch of a brand chow new retail store in the heart of Birmingham’s iconic Bullring shopping centre which opened in May 2025.

The store design has taken inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club’s deep-rooted wasteed condition to both Birmingham & football history.

The store spans 10,000 square feet across a ground an mezzanine floor which showcases our full retail offering including our kits, training wear and a significant adidas collection.

We are now looking to continue to build our team for the store who will be responsible for creating a best-in-class customer experience which is inclusive and welcoming for all.

2. The Role

We have an opportunity for a Retail Loss Prevention Officer to join the Security team at the Bulling store. This is a vital role to meet and greet our customers and oversee the site security maintaining security protocols in a busy environment. You will patrol the store and act as a visual deterrent to shoplifters and security incidents.

You will be responsible for conducting internal investigations into życia loss, fraud and theft and completing detailed incident reports and collating evidence that may be used to support criminal prosecution. You will also work closely with store assistants, store managers and local police and crime hubs gathering intel on prolific shoplifters in the area.

For further information about the Role, please see the Role Profile.

3. The Person

You must hold a SIA Security Guard Licence and have previous experience in a similar loss prevention officer role. You will need the ability to effectively manage Scores conflict and incidents as and when they arise in a professional manner.

You will be a proactive, self-starter who acts with a high level of integrity and can maintain a high level of confidentiality. You will need excellent interpersonal skills with the ability to build relationships with a range of different people with a passion for customer service.

You will be required to work flexibly in line with the Bullring Store opening hours which will regularlyproposal include evenings and weekends – your weekly rota will be communicated to you in advance.

4. Why join us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global kirjoon, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world­‑class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive while working for us! See our Staff Benefits booklet to find out more.

As partpolitith your application, you will be asked to:

1. Upload your CV

2. Answer the following question:

a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role

Right to Close Vacancy Posting Early

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embraces equal opportunities for all taakku. We are proud to be a Disability Confident employer and fully support the FAs Football Leadership Diversity Code.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we are fully compliant with Safer Recruitment processes and for certain roles may require a satisfactory enhanced disclosure via the Disclosure & Barring Service before starting. For more information, please see. Aston Villa Football Club | The official club website | AVFC - Safeguarding.