Aftersales Growth Specialist - Customer Experience Lead

Bowker Motor Group; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A premier automotive service provider in Preston is recruiting an Aftersales Sales Specialist who will maximize aftersales revenue through customer engagement and act as a liaison between customers and technicians. The role requires excellent interpersonal and organizational skills, a passion for customer service, and sales experience within the automotive sector. The ideal candidate will enjoy several benefits, including a competitive salary, 25 days holiday, and extensive training and development opportunities.

Benefits

Competitive salary + Bonus

25 days holiday plus bank holidays

Additional holiday on your birthday

Company pension scheme

Death in Service policy

Cycle to work scheme

Training and development funded

Free tickets to local and national events

Staff social events

Qualifications

• Proven track record in delivering outstanding customer service.
• Experience in sales within the automotive sector is preferred.
• Strong understanding of automotive technical knowledge and warranty processes.

Responsibilities

• Maximise aftersales revenue through customer engagement.
• Act as the liaison between customers and technicians.
• Provide accurate cost estimates to customers.
• Drive sales of aftermarket products and meet sales targets.
• Ensure parts availability and efficient workflows.

Skills

Customer service

Interpersonal skills

Organisational skills

Sales experience

Communication skills

Sales-oriented mindset

Understanding of warranty processes

Proficiency with CRM and DMS software

Full UK driving licence

Tools

Microsoft Office

Job description

A premier automotive service provider in Preston is recruiting an Aftersales Sales Specialist who will maximize aftersales revenue through customer engagement and act as a liaison between customers and technicians. The role requires excellent interpersonal and organizational skills, a passion for customer service, and sales experience within the automotive sector. The ideal candidate will enjoy several benefits, including a competitive salary, 25 days holiday, and extensive training and development opportunities.