German-Speaking Senior Customer Service Advisor (Remote)

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading risk and claims administration partner is seeking a Senior Customer Service Advisor who is fluent in English and German to deliver exceptional service in a dynamic, home-based role. In this position, you will resolve complex customer queries, mentor junior staff, and ensure high-quality interactions that reflect our brand values. This role also offers great benefits like a competitive salary, flexible working arrangements, and comprehensive training programs to help you grow in your career.

Benefits

Competitive salary

Flexible working from home

25 days holiday plus bank holidays

Private healthcare plan

Life assurance

Employee assistance program

Voluntary benefits such as cycle to work scheme

Qualifications

• Fluent in English and German, both written and oral.
• Proven background in customer service roles.
• Able to manage high volumes of calls and emails simultaneously.

Responsibilities

• Deliver outstanding service across calls and emails.
• Resolve complex customer queries efficiently.
• Mentor junior advisors and share best practices.

Skills

Bilingual proficiency in English and German

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency with Office 365

Interpersonal skills

Team collaboration skills

Leadership qualities

Education

GCSE level or equivalent qualification

Tools

Office 365

Job description

A leading risk and claims administration partner is seeking a Senior Customer Service Advisor who is fluent in English and German to deliver exceptional service in a dynamic, home-based role. In this position, you will resolve complex customer queries, mentor junior staff, and ensure high-quality interactions that reflect our brand values. This role also offers great benefits like a competitive salary, flexible working arrangements, and comprehensive training programs to help you grow in your career.