Customer Service jobs in United Kingdom

We have some fantastic opportunities to join Jet2.com as Cabin Crew at Stansted! As a member of our Cabin Crew Team, you will play a crucial role in ensuring the safety, comfort and satisfaction of all our customers onboard our aircraft.

• Create Memories onboard by providing our famous friendly customer service. As Cabin Crew you will deliver high quality care, including first aid and general passenger assistance.
• Be Present and deliver sales by promoting our selection of in-flight products through exceptional service with confidence.
• Take Responsibility by ensuring the safety and security of our customers and colleagues on every flight and remaining up to date with company communications and procedures.
• Work as One Team with your Cabin Crew and Flight Deck colleagues to support each other in all situations.

Whilst previous experience is not required, we are looking for individuals who:

• Are passionate about customer service and go the extra mile to create memorable experiences.
• Communicate clearly and confidently.
• Always demonstrate an awareness of the importance of safety.
• Stay calm and focused under pressure.
• Are comfortable actively promoting onboard products to achieve sales targets.
• Can work well as part of a team to ensure a safe and seamless customer journey.
• Show initiative, professionalism, and accountability.

Our Crew opportunities are available on a full-time Fixed Term contract until November 2026. Our 24/7 operation means your working hours will vary each week and will include very early starts and late finishes.

To operate as Cabin Crew, you must hold a current UK/EU passport with the required validity and be able to provide full references for the last 5 years and satisfactory criminal record checks. You must also be able to comply with all required medical and health and safety regulations, including continually being able to fasten the safety harness for the Crew Jump Seat and satisfy our reach requirements.

To prepare you for a successful career with our award-winning airline, you will need to complete our CAA approved 4-week unpaid training course. Held local to your base, this course will provide you with the essential skills and knowledge to excel in your role.

• Excellent OTE of £32,000 plus, pro rata for the length of the contract, which includes a generous commission scheme and additional payments such as Flight Duty & Sector Pay.
• No upfront fees for your Cabin Crew Training Course.
• Exclusive discounts on Jet2holidays and Jet2.com holidays and flights.
• Free Uniform and Car Parking at the airport you will be based.
• Contributory pension scheme and Life Assurance scheme of 3 x annual salary.
• 37 days holiday entitlement per annum (pro rata, including Bank Holidays).
• An Employee Assistance Programme for you and your family.

Only one application is permitted per season – therefore, please only apply for the Airport you wish to fly from.

At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our award-winning team!