Fleet Customer Success Advisor

Ayvens Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mobility service provider in the UK is seeking a Customer Service Advisor based in Bristol. This role involves providing proactive and reactive support to Fleet Managers, ensuring outstanding customer experience while managing account renewals. Candidates should have experience in customer service, strong communication skills, and proficiency in Microsoft tools. The position offers a competitive salary, generous holiday, and a contributory pension scheme among other benefits.

Benefits

Generous contributory pension scheme

25 days holiday, plus bank holidays

Volunteering days

Travel Insurance

Dental Insurance

Flexible working options

Annual Bonus Scheme

Study support

Enhanced parental leave

Employee Referral Scheme

Cycle2work Scheme

Free breakfast/fruits

EV charging points and bike storage

Qualifications

• Previous experience in a customer service environment is essential.
• Ability to manage and resolve queries in a timely manner is required.
• Experience in a regulated industry is advantageous but not essential.

Responsibilities

• Act as the key contact for Fleet Managers across various accounts.
• Develop relationships to meet client needs and enhance commercial performance.
• Proactively manage the renewals process for accounts.

Skills

Communication skills

Time management

Organizational skills

Proactive problem solving

Microsoft proficiency

Job description

A leading mobility service provider in the UK is seeking a Customer Service Advisor based in Bristol. This role involves providing proactive and reactive support to Fleet Managers, ensuring outstanding customer experience while managing account renewals. Candidates should have experience in customer service, strong communication skills, and proficiency in Microsoft tools. The position offers a competitive salary, generous holiday, and a contributory pension scheme among other benefits.