Customer Liaison Officer

United Kingdom Accreditation Service Limited; Staines-upon-Thames; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A national accreditation body in Staines-upon-Thames is seeking a Customer Liaison Officer to join their Customer Services Team. This full-time role offers hybrid working options. Responsibilities include providing administrative support, liaising with customers, coordinating travel arrangements, and maintaining databases. The ideal candidate will possess excellent customer service skills, strong communication abilities, and proficiency in Microsoft Office. The role is pivotal in ensuring the smooth processing of accreditation casework and enhancing customer satisfaction.

Qualifications

• Demonstrable experience of working as part of a team.
• Ability to prioritize workload to meet deadlines.
• Good knowledge of Microsoft Office software.

Responsibilities

• Coordinate visit arrangements.
• Provide customers with visit confirmations and quotes.
• Maintain and update databases.
• Respond to internal and external enquiries.
• Assist in organizing meetings.

Skills

Excellent customer service skills

Accurate written communication

Clear verbal communication

Teamwork

Prioritization of workload

Knowledge of Microsoft Office software

Job description

UKAS are recruiting Customer Liaison Officers to work within our Customer Services Team. This is a full-time role, with the option of hybrid working, based at our head office in Staines Upon Thames.

Customer Liaison Officers provide essential administrative support in processing accreditation case work from initial customer enquiry to maintenance of accreditation at a pace, quality and cost which meets customer expectations and UKAS business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.

As a Customer Liaison Officer, you will:

• Coordinate visit arrangements
• Provide customers with visit confirmations and quotes
• Coordinate and book travel arrangements
• Progress accreditation casework in line with company process and policy
• Maintain and update databases
• Respond to internal and external enquiries
• Perform general administration tasks
• Support other teams and departments
• Assist in organising meetings

It is expected that the successful candidate will:

• Have excellent customer service skills
• Display accurate written and clear verbal communication skills
• Have demonstrable experience of working as part of a team
• Be able to prioritise workload to meet deadlines
• Have good knowledge of Microsoft Office software

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences. UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.