Customer Service jobs in United Kingdom

Legal Assistant page is loaded## Legal Assistantlocations: Hull, UKtime type: Full timeposted on: Posted 3 Days Agojob requisition id: R053534# **Company Info**First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.# # **Job Description**KEY RESPONSIBILITIES; This does not set out every responsibility but provides an overview of the main areas of responsibility. • Telephone liaison with the client, borrowers and other external parties • Work towards the achievement of monthly completions targets whilst maintaining high quality standards . • Identify and take ownership of potential problems, reporting the problem to your Team Leader. • Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and to a highly professional level. • Update of case manager computer systems. • Correctly interpret redemption statements and search results. • Setting up files for completion Personal Qualities • Excellent communication and customer service skills • Ability to meet tight deadlines and targets and to work under pressure. • Good team player, but also ability to work on own initiative. • Good attention to detail. • Good organisational skills. • Good data input skills. • Previous administrative/customer service/conveyancing experience. • Experience of working in a high volume environment .Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.Enact has provided conveyancing services to over 2 million customers since we opened our doors in 2000. On average we help arrange one in every four remortgage transactions in England and Wales.Our sister company Live provides conveyancing and letting solutions.Enact and Live are wholly owned subsidiaries of First American Financial Corporation (“FAFC”), a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. First American has offices around the globe and invests in innovative technology to equip our people to lead the digital transformation of our industry.We are passionate about providing exceptional service and are proud of our dedicated teams who focus on providing our customers with a friendly, professional service using their expert knowledge and experience to assist clients and drive results.We value and respect each individual’s unique perspectives, experiences and contributions.Our inclusive culture of teamwork and innovation is one in which our people can perform well, take initiative and are accountable for what they do.The growth and development of our people is paramount to ensure potential is achieved. Our commitment to developing and supporting employees, through appropriate training and development opportunities means our employees increase their knowledge, their capability and thus their ability to achieve our company goals. The scope of the training extends from initial induction and is limitless due to our focus on continuous development.We value a good work/life balance and have a wide range of family-friendly policies.These are just some of the reasons why so many long serving employees have chosen to grow their career with us.If you would like to join a global company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-orientated environment, you will enjoy a career with us.**Benefits of working here*** Hybrid work arrangements* Pension plan with employer contribution* Health and wellbeing benefits* Family friendly policies* Life insurance* Potential for performance related bonus* Sponsorship for professional qualifications* Buy and sell holiday scheme* Extra day off for birthday* Interest Free Season Ticket Loan* Discount on company products and services* Internal mobility – opportunity to apply for roles in different areas of the business* Regular social events