Customer Service jobs in United Kingdom

Monday to Friday - No Weekends! OTE £40k

Are you a great people leader with a passion for delivering a high-level service to customers. Are you seeking a rewarding opportunity to make a difference in the field of industrial cleaning and waste management? Safetykleen is currently looking for a Field Service Manager to join our Montrose team and contribute to our mission of providing safe, sustainable solutions to our clients.

As a Field Service Manager at Safetykleen, you will oversee a team of service technicians and ensure the successful completion of industrial part cleaning services. You will be responsible for coordinating schedules, maintaining high safety standards, and delivering exceptional customer service. Your leadership skills will be crucial in motivating and developing your team to achieve operational excellence.

• Lead, supervise, and mentor a team of service technicians, providing guidance, training, and performance feedback.
• Coordinate and schedule service assignments, ensuring timely and efficient service completions.
• Maintain a strong focus on safety, adhering to company policies, industry regulations, and best practices.
• Foster a culture of exceptional customer service, addressing client needs, and resolving any issues or concerns.
• Monitor and track team performance metrics, implementing strategies to optimise productivity and efficiency.
• Collaborate with internal departments to streamline processes and enhance service delivery.
• Conduct regular safety meetings, training sessions, and toolbox talks to promote a safety-first culture.
• Prepare reports on service activities, including safety incidents, and customer satisfaction.

• £32,000 per annum plus team and personal bonus
• Monday to Friday - No Weekends.
• 25 days holiday plus Bank Holidays.
• 5% Contributory Pension scheme.
• Family Life assurance of 3 times life cover salary.
• Private healthcare scheme from day 1.
• Enhanced maternity and paternity pay.
• Corporate discount scheme focussed on your wellbeing, including discounted Virgin Active Gym membership - and Gymflex.
• Taste Card Membership discount.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Employee Assistance Program with 24/7 confidential helpline support for employees
• Enhanced occupational sick pay scheme for employees with illness and/or conditions requiring treatment.
• Employee recognition program
• Employee referral scheme.
• We provide support and access to a range of internal and external courses to help and progress your career with us.

• Previous management experience in a service led industry.
• Excellent leadership skills, with the ability to inspire, motivate, and develop a high-performing team.
• Strong problem-solving abilities and the capacity to make sound decisions under pressure.
• Exceptional organisational and time management skills to handle multiple projects simultaneously.
• Effective communication skills to interact with customers, team members, and stakeholders.
• Proficiency in using relevant software, such as scheduling tools and reporting systems.
• Valid UK driver's license - 7.5 tonne.

Safetykleen is the leading provider of Parts Cleaning, Waste Collection and Environmental Advisory services to businesses. Our operations encompass 16 countries. Safetykleen employs over 2,000 people across 92 branches and delivers over 1 million services per year.

With 19 branches across the UK and Ireland, we employ approximately 600 passionate individuals committed to our mission of making the planet Safer and Kleener.

Our success is built on a robust business model, a culture of winning, and a dedication to prioritising customer satisfaction.

When you become part of the Safetykleen team, you'll find yourself in a welcoming and inclusive workplace where your voice matters, your talents are appreciated, and your career growth and development is based on merit and performance.