Service Contracts Coordinator

Mettler-Toledo International Inc.; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global precision instruments company in Leicester is seeking a proactive Service Contract Coordinator to support their Service Contracts team. This role involves renewing service contracts, creating quotations, and providing excellent customer service. Ideal candidates will have strong communication skills and attention to detail, with a customer-focused attitude and the ability to thrive in a target-driven environment. The company offers a competitive work-life balance and numerous employee benefits.

Benefits

25 days’ annual leave plus Bank Holidays

Option to buy or sell up to 5 additional leave days

BUPA healthcare

Pension scheme and life assurance

Inclusive culture and team-building events

Commitment to learning and career progression

Qualifications

• Experience in contract administration, customer service or inside sales is advantageous but not essential.

Responsibilities

• Proactively contact customers to renew monthly service contracts.
• Create and send pipette calibration quotations.
• Respond quickly to customer leads and enquiries.
• Process contract amendments accurately.
• Make outbound calls to existing customers.
• Keep the team inbox clear.
• Support the field sales team.

Skills

Excellent verbal and written communication skills

Strong customer service ethos

Attention to detail and accuracy

Confident user of Outlook and Excel

Proactive and resourceful

Team player

Job description

Our Opening and Your Responsibilities

Are you organised, customer-focused and great at building relationships over the phone and email?

We’re looking for a proactive and detail-oriented Service Contract Coordinator to join our friendly Service Contracts team.

About the role

You’ll play a key part in keeping our customers happy by making sure their service contracts and pipette calibration agreements are renewed on time, queries are handled swiftly, and every interaction reflects the high level of service METTLER TOLEDO is known for.

• Proactively contact customers to renew monthly service contracts (target-driven)
• Create and send pipette calibration quotations within agreed timescales
• Respond quickly and professionally to customer leads and enquiries
• Process contract amendments accurately and efficiently
• Make regular outbound calls to existing customers
• Keep the team inbox clear
• Support the field sales team and help colleagues to hit team targets

What You Need to Succeed

• Excellent verbal and written communication skills
• Strong customer service ethos – you genuinely enjoys helping people
• Comfortable working to targets and SLAs in a fast-paced environment
• Great attention to detail and accuracy
• Confident user of Outlook and Excel
• Proactive, resourceful and able to prioritise under pressure
• Team player who’s happy to support others when needed

Previous experience in contract administration, customer service or inside sales is advantageous but not essential – full training will be given.

Our Offer to You

• Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team-building and charity events.
• Culture fostering creativity, autonomy, and success.
• Commitment to learning and career progression.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to [e-mail] so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us.