Service Coordinator

Scania Australia Pty Ltd; Bradford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in Bradford is seeking a Service Coordinator to provide exceptional customer service in relation to vehicle breakdowns. The successful candidate will be responsible for managing customer calls, ensuring effective communication with repair workshops, and delivering timely updates throughout the recovery process. This role offers a competitive salary starting from £29,008 along with an excellent benefits package including a pension scheme and career development opportunities. Ideal for someone with strong communication skills and attention to detail.

Benefits

Excellent benefits package

Pension scheme

Complementary life insurance

Financial incentive schemes

Discounts on major retail outlets

Qualifications

• Proven experience in customer service roles, preferably in a breakdown assistance or logistics environment.
• Ability to communicate effectively with customers and workshop personnel.
• Strong organizational skills to manage multiple cases.

Responsibilities

• Receive customer calls relating to breakdowns and recovery of vehicles.
• Communicate with repair workshops to ensure timely vehicle recovery.
• Continuously update customers on the status of their cases.

Skills

Outstanding customer service skills

Attention to detail

Job description

Working Hours: 4 On 4 Off Shift - See shift pattern below:

Salary starting from £29,008 plus an excellent benefits package.

November to April

• 06:00 to 18:00 for four days and then four days off
• 08:00 to 20:00 for four days and then four days off

April to November

• 06:00 to 18:00 for four days and then four days off
• 10:00 to 22:00 for four days and then four days off

We have an exciting opportunity for someone who has outstanding customer service skills to join the team as a Service Coordinator. Scania Assistance provides 24/7 breakdown assistance, where you will be the customers’ first point of contact, right the way through to closing the case once it has been resolved. You will be committed to providing high quality customer service and have excellent attention to detail to ensure our customers experience the best service.

Key Responsibilities:

• Receive customer calls relating to breakdowns and recovery of Scania vehicles and support the customer through the rectification process and a successful conclusion.
• Communicate with repair workshops on behalf of the customer to ensure the customer’s vehicle is mobile again within reasonable timescales.
• Guarantee payment to the repairing workshop on behalf of the customer.
• Continuously inform and keep all parties updated on the progress of each case.

Closing Date : 12/01/2026

Please note, the closing date for this role is subject to change pending volume of applications.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.