Shiseido and Clé de Peau Beauty Expert - H Beauty, Edinburgh (37.5 Hours)

Shiseido Co.,Ltd; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading beauty company in Edinburgh is seeking a Personal Beauty Expert to provide exceptional customer service and expert skincare advice. The role involves driving sales and performing beauty treatments. Ideal candidates will have retail beauty experience, excellent customer service skills, and a passion for skincare. The position offers a competitive salary, 30 days holiday, and various employee benefits, in a company dedicated to diversity and inclusion.

Benefits

30 days holiday

Generous commission scheme

5% employer pension contribution

Product allocation & discount

Life Assurance

Qualifications

• Demonstrable retail beauty experience with a background in skincare.
• Excellent communication and customer service skills.
• Ability to work independently and be part of a team.

Responsibilities

• Drive sales and provide exceptional customer service.
• Perform facials on customers as required.
• Complete extensive training programs.

Skills

Retail beauty experience

Excellent Communication

Customer Service skills

Ability to work independently

Self-motivated

Job description

Shiseido and Clé de Peau Beauté Personal Beauty Expert

Reports to: Area Sales & Education Manager Skin & Fragrance

Job Location: H Beauty, Edinburgh - Shiseido and Clé de Peau

Contract type: Permanent Contract, 37.5 hours per week over 5 days

Hourly rate: £13.06

MISSION

Combining Japanese technology and innovation with modern French elegance, Clé de Peau Beauté harnesses the power of radiance, bringing their intelligent, uncompromising, exquisite products to the UK market for the first time. Working for Shiseido, you will embody the spirit of Omotenashi, the Japanese concept of going above and beyond the expectations of each customer, treating each customer uniquely, listening to them and understanding their needs.

As a Shiseido and Clé de Peau Personal Beauty Expert, you will need to be authentic in your approach, elegant in your service and presentation, and dedicated to the brand and your customers. An expert in skin and beauty, you will be introducing your customers to the ultimate in luxury skincare and cosmetics, and confidently finding the perfect solutions to their skin and beauty needs.

About Shiseido Group

Our mission : Beauty Innovations for a Better World. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022.

Shiseido UK & Ireland plays a central role in the EMEA region, leading the Digital acceleration agenda thanks to a team of local experts, and is constantly reinventing its Retail footprint in this buoyant market.

To deliver our strong Growth & Profitability ambitions, we will follow 4 strategic streams:

• Leverage our unique portfolio of Beauty brands across all 3 categories
• Stay agile and capture new retail opportunities
• Customer-driven decisions
• Create a great place to work in Beauty

Our first strength is Make-up, led by NARS, the No.8 brand in the UK market with incredible global success. Skincare is a key priority for expansion, with Shiseido having huge growth potential in UK&I, and also the spectacular launch of Clé de Peau Beauté in Harrods and H-Beauty. Drunk Elephant joined our portfolio at the beginning of 2021, bringing its unique tone of voice together with its amazing formulations. In 2023 we are planning to launch ULE, a newly created Skincare brand with breakthrough credentials around Sustainability, as well as expanding Gallinée, our most recent acquisition from 2022 and specialised around skin microbiome.

We are also growing fast in Fragrance with brands such as Issey Miyake, Narciso Rodriguez, Tory Burch, Zadig & Voltaire and Serge Lutens. Our clients include high‑street retailers such as department stores, drugstores & chains as well as online pure and specialty stores. We also have 4 boutiques and 3 direct e‑commerce websites.

Main Responsibilities

Keeping in mind your targets at all time, you’ll be determined to drive sales and deliver the best in customer service, building a loyal customer base and reflecting the brand values.

You will have access to extensive and immersive training programmes, which will empower you to be industry leaders and deliver an elevated customer experience. On top of this, you join an incredible network of brands within the Shiseido Group, where developing our people is at the heart of our business.

The first business in Western Europe, Harrods will be a worldwide Flagship, so you will be an integral part of the Clé de Peau team. As a result, you will have access to extensive support and tools, and also have the fantastic opportunity to make a real impact on the business. With Clé de Peau Beauté, we want to help you realise your full potential.

We expect you to be experienced in skincare and beauty, be proactive and target driven, with a true passion for the exceptional.

As part of this role, you will be required to perform facials on our customers when needed.

Profile

• Demonstrable retail beauty experience with a background in skincare
• Excellent Communication and Customer Service skills
• Ability to work independently and as part of a team
• Self‑motivated and results driven
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The Benefits You’ll Love

30 days holiday, including bank holidays, increasing with service

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Generous product allocation & discount

Enhanced parental allowance

Life Assurance up to x2 your salary

Employee referral bonuses

Access to Retail Trust

Annual performance and development reviews so you know your career is going in the right direction

At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law.

We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.

If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the position applied to.

POSITION REFERENCE NUMBER: 16327