Customer Service jobs in United Kingdom

Pensions Administrator page is loaded## Pensions Administratorlocations: Hybrid - Crawley: Hybrid - Liverpool: Hybrid - Caithness - William Smith Housetime type: Full timeposted on: Posted Todayjob requisition id: R16540Management LevelHEQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.**Role Summary**EQ Retirement Solutions are looking for a Pensions Administrator to join their operations department. The main purpose of the role is to Provide administration service to customers as per Service Level Agreement and is a great opportunity for candidates with strong administration skills and experience. You will be working with clients on a day-to-day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.**Core Duties/Responsibilities**The successful candidate will be responsible for the following:* Provide administration service to customers as per Service Level Agreement* Maintenance of up to data filing and records for department, checking the integrity of customer data* Processing of a wide range of routine and non-routine documentation within defined procedures* Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements* Drafting of non-standard correspondence in response to customer enquiries* Inputs customer details and accesses customer information* Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries* Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service* Carry out projects and ad-hoc activities as determined by the Team ManagerThe duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.**Skills, Capabilities and Attributes**The ideal candidate will have the below skills, capabilities and attributes essential or preferred.* GCSE (or equivalent) Maths and English Grade C* Strong numeracy and literacy skills* Good written and communication skills* Ability to develop working relationships* Ability to work within laid down processes and procedures* Basic financial awareness* Previous experience in a financial/pensions environment is desirable* Working to SLAs* The desire to deliver exceptional customer service* Proven track record of quality, timely delivery* Computer literate with a willingness to learn a variety of systems**What We Offer*** **Save For Your Future** - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%* **Health and Wellbeing** – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.* **Employee discounts** – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.* **Flexible Benefits** – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.* **Time Off** – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.* **Winning together** – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.* **Learning & Development**– Investment in LinkedIn Learning for all colleagues.We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.Our people and platforms connect businesses with markets, engage customers with their investments and allow organisations to grow and transform. Our vision is to help businesses and individuals succeed, creating positive experiences for the millions of people who rely on us for a sustainable future. We provide share registration, deliver services for reward and benefits and develop solutions for customer management in regulated industries. Our work with some of the most significant organisations in the UK and US means we engage with 29 million of their shareholders, pensioners and employees.