Customer Support Coordinator - Darwen

Energy Assets Group Limited; Darwen; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading utility services provider in Darwen is seeking a Customer Support Coordinator to enhance customer experiences and manage projects effectively. This role involves outstanding customer service, collaboration with teams, and ensuring service level agreements are met. Ideal candidates will have experience in customer service, excellent communication skills, and a solution-oriented mindset. Join a supportive company offering competitive salary and benefits, including work-life balance and professional growth opportunities.

Benefits

Competitive Salary & Bonus

30 days holiday, increasing over time

Critical injury scheme

Friendly, Inclusive Culture

Growth & Development Opportunities

Qualifications

• Experience in office, retail, hospitality, or other fast-paced industries preferred.
• Ability to juggle multiple priorities effectively.
• Professional and friendly communication style.

Responsibilities

• Provide outstanding customer service to inquiries.
• Manage customer projects from start to finish.
• Handle customer escalations with effective problem-solving.
• Collaborate with sales and operational teams.
• Maintain service level agreements and track project costs.
• Provide administrative support for new business requests.

Skills

Previous experience in customer service

Strong organisational and time management skills

Excellent communication skills

Tech-savvy mindset

Solution-oriented approach

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

# Customer Support Coordinator - Darwen## Job Introduction**Join Our Dynamic Team – Make an Impact in a Growing Industry!**Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:* **Innovative metering and data services*** **Future-proofed network construction and ownership solutions*** **Sustainable, low-carbon energy services**We partner with major energy suppliers and utility companies to provide top-tier services to some of the UK’s most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long-term career growth—and we welcome applicants from all backgrounds who are legally eligible to work in the UK.We believe in rewarding talent, fostering career progression, and maintaining a healthy work-life balance. Here’s what you can expect when you join our team:As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:* **Providing outstanding customer service** – responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.* **Managing customer projects** – tracking requests from start to finish, liaising with internal teams to ensure smooth operations.* **Handling customer escalations** – using problem-solving skills to resolve issues professionally and confidently.* **Collaborating with key stakeholders** – working closely with sales and operational teams to support business growth.* **Maintaining service level agreements (SLAs)** – monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.* **Administrative support** – assisting with new business requests and contract renewals to keep workflows efficient.* **Driving continuous improvement** – proactively identifying ways to enhance processes, service delivery, and customer satisfaction.We’re seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You’ll be a great fit if you have:* **Previous experience in customer service** – whether from an office, retail, hospitality, or other fast-paced industries.* **Strong organisational and time management skills** – able to juggle multiple priorities effectively.* **Excellent communication skills** – both written and verbal, with a professional and friendly approach.* **A tech-savvy mindset** – comfortable using Microsoft Excel, Word, and Outlook.* **A solution-oriented approach** – someone who can take ownership of challenges and drive positive outcomes.If you’re looking for a rewarding career in a supportive and ambitious organisation, we’d love to hear from you! Apply today and take the next step in your professional journey. **Competitive Salary & Bonus** – Earn a starting salary of £26,025.30, with the potential to receive an annual performance-based bonus. **Excellent Work-Life Balance** – Enjoy 30 days of holiday, increasing to 35 days over time. **Job Security & Stability** – Join a financially robust company in a thriving industry with long-term career prospects. **Support & Well-being** – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur. **Friendly, Inclusive Culture** – Become part of a welcoming and diverse team where your contributions are valued. **Growth & Development Opportunities** – With our end-to-end, meter-to-main solutions, you’ll have plenty of chances to develop your skills and progress your career.### Customer Support Coordinator - Darwen* **Salary** £26025.30* **Frequency** Annual* **Job Reference** eacareers/TP/101/410* **Contract Type** Permanent* **Closing Date** 31 January, 2026* **Job Category** Operational Support, Administration & Project Coordination* **Business Unit** Metering & Data* **Location** Darwen, United Kingdom* **Posted on** 30 September, 2025