Contact Centre Representative - Weekend Only

Appello Careline Limited; Norwich; Hybrid; GBP 10,000; Part time

Job summary

A customer care company in Norwich seeks a passionate Contact Centre Representative for weekend shifts. You'll engage with customers through calls, emails, and chats while ensuring high service standards. The role requires a year of customer service experience and strong skills in empathy and attention to detail. The position offers competitive pay and a range of employee benefits, including discounts and a pension scheme. With a supportive working environment and a commitment to expansion, this is a fantastic opportunity for growth.

Benefits

99 hours annual leave

Discounts on groceries and shopping

24/7 employee assistance programme

Family and friends' discounts

Pension Scheme

Free on-site parking

Qualifications

• Minimum of 1 year experience in a customer-facing role.
• Ability to navigate multiple systems and provide high levels of customer satisfaction.

Responsibilities

• Engage with customers providing exceptional service and support.
• Take inbound calls and make outbound follow-up calls to assist with enquiries.
• Collaborate with all departments to ensure quality and accuracy.

Skills

Customer service skills

Empathy

Attention to detail

CRM knowledge

Job description

🤩CONTACT CENTRE REPRESENTATIVE - WEEKEND ONLY

❤️Contact Centre Representative – Driving Excellence at Every Touchpoint

Are you passionate about delivering outstanding customer experiences? In this dynamic role, you’ll be the frontline ambassador for C365, engaging with customers through calls, emails, and chats to provide timely, accurate, and empathetic support.

Whether responding to enquiries, exploring customer needs, or collaborating across departments, you’ll play a pivotal role in ensuring every interaction reflects the quality and reliability of our services. If you thrive in a fast‑paced environment and love turning queries into solutions, this is your opportunity to make a real impact.

📅 Hours & Shift Pattern: 15 hrs per week // Saturday & Sunday 09:00‑17:30

You need to be able to commit to 2 weeks of Full Time Training, Monday - Friday 09:30 - 17:00

💸 Salary: £9,601.80 per annum (£12.31 ph with the opportunity to increase with KPI's up to 20%)

📍 Location: Norwich-Hybrid

📆 Start Date : 02/02/2026

😎 Perks

• 99 hours annual leave increasing with length of service. This includes bank holidays that you will work if rota'd.

• We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.

• 24/7 employee assistance programme with an easily accessible app!

• Family and friends’ discounts on our services & products.

• Pension Scheme, up to 3% Company matched.

• Free on-site parking.

👇ABOUT YOU

You must possess a genuine desire to help the community, be empathetic and attentive to our customer’s needs.

You will have had minimum of 1 year experience in a customer-facing role and have great customer service skills. It would be advantageous if you have worked in a contact centre.

The role is computer based so you need to be able to navigate around multiple systems - CRM knowledge would be great, but all training is given.

🎧THE ROLE

The heart of the role is a passion for quality and producing high levels of customer satisfaction, through highly motivated and target driven people.

You will be engaging with our customers providing exceptional service and support, receiving enquiries and exploring additional requirements.

In this role you will be taking inbound calls from new and existing customers, making outbound follow-up calls to help customers with their enquiries.

This requires working closely with all departments in C365 while ensuring that quality and accuracy and outstanding customer service is maintained throughout.

READY TO APPLY ✅

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.