Customer Service Assistant jobs in United Kingdom

AMCS is a sustainability software specialist headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 employees across 22 countries, we deliver technology solutions to facilitate a carbon neutral future.

AMCS offers a path-skills career with opportunities to speak with customers in segments of interest. Sell core products backed by a leading software platform, with engagement from leadership on opportunities to win.

• Develop and maintain a multi-year strategic account plan to meet or exceed customer objectives and sales goals. Revise the account strategy and plan to fit changing key account needs and priorities.
• Influence and lead strategic planning within sales, product, consulting, and support to represent Strategic Account requirements.
• Manage the interface between the Strategic Account and AMCS personnel (sales, solution specialists, product development, consulting, support and corporate functions) to ensure alignment, communications, and reporting cadence.
• Gain agreement with the customer on key work streams aligned with their transformations and imperatives.
• Own escalation issues for the Strategic Account and drive to closure while maintaining high customer satisfaction and a win-win operating environment.
• Create a quarterly business review cadence with Sponsors to track progress on focused areas and work streams.
• Build relationships with the customer’s executive team as a trusted business advisor.
• Drive strategic and tactical planning for the account and generate accurate monthly forecasts.
• Prospect with a hunter mentality via phone, internet, fieldwork, referrals, and industry networking; independently identify and generate new sales opportunities.
• Contact and conduct initial discovery with customers via phone and email; facilitate face-to-face meetings, present proposals and solutions, and close business on the phone, via Zoom, or in person (when possible).
• Collaborate internally on pricing strategy and account implementation plans.
• Manage individual sales funnel information for all prospective customers in the required format.
• Conduct weekly progress meetings with the key account sales team and Management; review weekly/monthly sales activities with Management.
• Engage in self-development and training opportunities (internal & external).
• Reports to VP of Sales.

• 15+ years of experience in a quota-carrying consultative software sales role with average deal sizes over 1.5m ACV.
• 15+ years of experience with multi-year, multi-faceted transformational business engagements in Fortune 500 companies.
• Demonstrable skills in crafting corporate strategic account sales plans with concurrent, multi-year sales motions.
• Demonstrable skills in professional communications, presentations and solutions blueprinting.
• Demonstrable skills in C-Suite value positioning and ROI through Command of the Message and use of MEDDICC.
• High level of business acumen and understanding of a customer's business, organization, strategy, and financial position.

• Mid-Senior level

• Full-time

• Sales and Business Development

Note: This description is intended to reflect the current role and responsibilities and may be updated as business needs evolve.