Customer Service Assistant jobs in United Kingdom

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LOCATION: GLOUCESTER (GL2)

HYBRID - 3 DAYS IN THE OFFICE

We're looking for our next Virtual Meeting Host in Gloucester!

Are you passionate about delivering excellent client service? Do you speak Italian and English at the fluent level?

If your answer is YES, we are looking for someone like you!

Notified is hiring a Virtual Meeting Host with Italian language to assistclients with hosting online events & testing sessions of the Investor Relations (IR) platform. In this role you will work closely with our high-level clients to run events and assist them with any issues that arise, making sure their requests and concerns are addressed on a timely and accurate manner.

As a Virtual Meeting Host, you will also document & understand client expectations regarding the event and communicate the requirements to appropriate internal teams.

Your task will include:

• Support events - live, pre-records, dry runs, tests, and demos/or additional sessions as needed
• Ensure all events are delivered accurately within the established service level agreement
• Keep up to date on all product function, trainings, and release dates
• Document and understand clients’ requirements while communicating to appropriate internal team members
• Establish and maintain a professional relationship with both clients and internal teams
• Provide guidance to new clients to help them understand internal processes and workflow
• Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems
• Escalate to supervisor/management any situation outside the your control that could adversely impact services
• Participate in weekly meetings with teams to review accounts and concerns
• Be flexible on certain date/times due to the business needs

What you will bring…

• Fluency in English and Italian, both verbal & written
• Minimum one year experience providing customer service required, preferably in the conference industry
• Knowledge of MS Word, and Excel required
• A professional, clear, and concise telephone manner
• Excellent customer service skills and rapport building skills
• Solution based thinking and ability to resolve problems by clarifying issues, conducting research and testing, explore solutions and answers and escalate unresolved issues
• Ability to apply product and service information to specific situations and requests, by clarifying desired information, researching, locating, and providing information.
• Ability to follow guidelines and processes

Who is NOTIFIED?

We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Why work for Notified?

• Global collaboration with team members in 17 countries
• Opportunities to innovate and grow!
• Comprehensive health benefits and wellness programs
• Quarterly recognition awards
• Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen
• Flexibility to work from home on Mondays and Fridays
• Diversity is celebrated and supported inclusive Employee Resource Groups
• Amazing colleagues to learn from and enjoy company social outings and events!

What’s next?

Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process. If you are a possible fit, you will be invited to meet with a few key individuals in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you!

At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Please Note

Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, Credit checks and Criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.

#LI-AD1

• Seniority level
  Associate

• Employment type
  Full-time

• Job function
  Customer Service
• Industries
  Technology, Information and Media

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