Graduate Customer Success Manager

Canonical; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company in the UK is seeking a Graduate Customer Success Manager to enhance customer experience and ensure successful adoption of products. Responsibilities include supporting customers, onboarding, and driving engagement campaigns. The ideal candidate is empathetic, tech-savvy, and a strong team player. This role supports a remote work environment and offers a competitive salary with benefits.

Benefits

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to meet colleagues

Priority Pass for travel upgrades

Qualifications

• Empathetic individual with a natural drive to help others.
• Strong organizational skills, ability to structure and update documentation.
• Team player capable of interacting with all departments internally.

Responsibilities

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers.

Skills

Customer-facing experience

Empathy

Passion for technology

Presentation skills

Organizational skills

Team Player

Job description

Join to apply for the Graduate Customer Success Manager role at Canonical

Overview

The role of a Customer Success Manager at Canonical is to reduce risk and churn, facilitate the adoption of new products or services, and support expansion within existing accounts. CSMs develop trust with assigned customers and provide the best possible experience navigating Canonical's offering. By understanding customer objectives, the CSM activates internal and external capabilities to alleviate pain points, align expectations, and help draw and deliver an appropriate collaboration roadmap. This role focuses primarily on the Tech segment, including store customers, with a portfolio assigned. Ubuntu is chosen by thousands of new users every month, and Canonical aims to ensure the best user experience through problem-solving, onboarding, enablement, and value realization up to success. You will collaborate with other teams, participate in campaign efforts, and connect with a diverse set of users of Canonical products to identify future champions.

Location: This role will be based remotely worldwide.

What your day will look like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touchpoints and activities.
• Identify high-potential as well as high-risk customers from newly onboarded users or customers.
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification.
• Collect feedback from customers and format them for review by the product team.

What we are looking for in you

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Additional skills that you might also bring

• Proficiency in multiple languages is appreciated (Japanese, Korean, Spanish, Portuguese, German, French, Italian) alongside excellent command of English.

What we offer you

We consider geographical location, experience, and performance in shaping compensation worldwide. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits. We balance our programs to meet local needs and ensure fairness globally.

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass for travel and travel upgrades for long haul company events

About Canonical

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, we are changing the world with open source across AI, IoT, and the cloud. We recruit on a global basis and set a high standard for people joining the company. We are remote-first and encourage excellence and continual learning.

Canonical is an equal opportunity employer

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and products. Whatever your identity, we will give your application fair consideration.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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