Customer Service Adviser jobs in United Kingdom

Are you ready to put your service expertise to work in a global leader of food processing solutions?

As a Field Service Engineer you will be the technical face of Proseal, supporting our customers through the installation, commissioning, maintenance, and repair of our advanced tray sealing machinery. You’ll use your electrical expertise to keep equipment performing at its best, while providing training and excellent service to customers across your region.

• Install, commission, and service Proseal machinery at customer sites across the region
• Diagnose, troubleshoot, and repair electrical and mechanical faults quickly and effectively
• Provide customer training on the operation and maintenance of equipment
• Carry out preventative maintenance to reduce downtime and improve reliability
• Deliver technical support both on-site and remotely when required
• Identify opportunities for spare parts sales, service contracts, and upgrades
• Ensure all work is completed safely and in compliance with Proseal and statutory standards

You are an electrically biased engineer who thrives in the field, solving problems, and supporting customers under pressure. You bring strong technical skills and a customer-focused approach, ensuring equipment is running efficiently and clients are satisfied.

• A recognised apprenticeship or qualification in electrical or mechatronic engineering (NVQ Level 3, HNC/HND, or equivalent)
• Experience working with automated machinery, ideally within the food industry
• Strong fault-finding and problem-solving skills with electrical systems (mechanical knowledge an advantage)
• Excellent communication and interpersonal skills for customer interaction
• Computer literacy and confidence with MS Office (Word, Excel, PowerPoint, PDF management)
• Valid UK driving licence and current passport (international travel may be required)
• A strong understanding of health and safety obligations

At Proseal and JBT, you’ll find more than just a job – you’ll find a career where you can make an impact:

• Freedom to take initiative and make a real difference in a global, innovative business
• Recognition for your achievements and opportunities to develop your skills further
• A supportive environment that values technical expertise and teamwork
• Attractive benefits package (pension, company vehicle, fuel card, laptop, mobile phone, etc.)

Proseal UK Ltd, a JBT company, is a market-leading designer and manufacturer of high-quality tray sealing and conveying systems for the food industry. Founded in 1998, Proseal has become the UK’s leading manufacturer of tray sealing machinery and tooling and is now recognised globally, with manufacturing facilities in the UK, North America, and Australia, and offices in Ireland, Holland, Spain, Canada, South America, and Dubai.

We are proud of our role in pioneering packaging alternatives that extend shelf life and ensure the safe transport of food worldwide. Demand for our innovative solutions is growing rapidly – and we are growing with it.

If you’re ready to put your electrical skills into action and support the future of food packaging solutions, we’d love to hear from you. Please apply today, or contact our Talent Acquisition Business Partner, Craig at Craig.Maiden@marel.com.

To learn more about Proseal: https://www.proseal.com

Follow Proseal on LinkedIn: https://www.linkedin.com/company/proseal-uk-ltd/?originalSubdomain=uk

Join us – and let’s create something extraordinary together!