Field Service Engineer

AnyTime digital work; Remote; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions company is looking for a Field Service Engineer to provide exceptional service support. The role is home-based, with responsibilities including conducting service visits, performing repairs, and communicating with customers. Candidates should possess engineering experience with MFD printers and strong IT networking skills. The company offers flexible working and a range of employee benefits.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Pension scheme

Life assurance 4 x salary

Employee Assistance Programme

Discounted Gym Membership

Qualifications

• Essential experience in MFD printers engineering.
• Strong IT networking skills to set up devices.
• Proven customer service skills in a previous role.

Responsibilities

• Conduct service visits for customer support.
• Respond to service requests for equipment repair.
• Perform fault diagnosis and necessary repairs.
• Carry out preventative maintenance tasks.
• Communicate detailed reports to customers.
• Install equipment and ensure optimal performance.
• Train customers on equipment usage.
• Manage inventory of spare parts effectively.

Skills

MFD printers engineering experience

IT knowledge for networking

Customer service experience

Ability to work under targets

Professionalism and presentation

Willingness to train on new products

Job description

Overview

Anytime, Sherborne, England, United Kingdom

Field Service Engineer at Anytime

2 days ago • Be among the first 25 applicants

About Us

Apogee Corporation supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have access to the latest innovation supported by our market leading service operations. We value integrity, passion, courtesy & respect, inclusivity, knowledge, people, and flexibility, and we strive to foster an inclusive environment where every perspective is valued.

We are an Equal Opportunity Employer and we encourage applicants from all backgrounds. We are committed to a diverse and inclusive workplace and flexible working arrangements where possible. If you have a disability or health condition, please contact us to discuss reasonable adjustments during the application process.

Job Details

Responsibilities

• Conduct service visits to address reported calls and maintain high standards of professional service support.
• Respond to customer service requests for repair of business equipment.
• Diagnose faults and implement effective repairs through adjustments, cleaning, or spare parts replacement.
• Carry out preventative maintenance as per manufacturer guidelines and service management recommendations.
• Communicate effectively with customers, provide detailed reports on work completed, and ensure acceptance of equipment condition and performance post-service.
• Install equipment sold by the company and ensure optimal performance to customer satisfaction.
• Provide training and guidance to customers to maximise equipment efficiency and prevent operational errors.
• Manage inventory of spare parts and consumables to support service operations.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. This role is fully remote and home-based with periodic attendance at offices for meetings and training.

Skills and Experience Required

• Experience as an engineer on MFD printers
• IT knowledge with the ability to network devices and set up scanning functions
• Strong customer service skills with previous customer-facing experience
• Experience in a target-driven environment
• Smart and presentable at all times
• Willingness to undertake training on new product lines, such as laptops and PCs

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work
• Staff reward scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme including virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle to work scheme
• Discounted gym membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities
• HP employee discount programmes
• Mobile phone discounts

Apogee reserves the right to close this advertisement or withdraw the role at any time. We encourage interested candidates to apply promptly to avoid disappointment.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Repair and Maintenance

Referrals increase your chances of interviewing at Anytime. Get notified about new Field Services Engineer jobs in Sherborne, England, United Kingdom.

Locations cited in this posting may include nearby areas in Somerset and Dorset regions.