Mobility Service Technician - Kingston

Ontario Medical Supply Limited; Kingston upon Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading medical equipment distributor is seeking a Mobility Service Technician to provide exceptional customer service while completing service and installation calls. Candidates should have 1-3 years of customer service experience and a technical background. This full-time role is based in Kingston and offers the opportunity to work in a dynamic environment with a focus on client satisfaction.

Qualifications

• 1-3 years of experience in a customer service role is essential.
• 1-3 years field technical experience is an asset.
• Full driver’s license and clean driver’s abstract required.

Responsibilities

• Complete all service calls assigned by Dispatch.
• Diagnose customer equipment and determine proper solution.
• Document all service and installation actions.

Skills

Customer service excellence

Technical aptitude

Strong interpersonal skills

Job description

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life. Come Join Our Team!

Purpose:

The Mobility Service Technician provides exceptional customer service while completing service and installation calls to our clients. They ensure that any customer concerns or product issues are investigated and documented appropriately.

Location: Ontario Medical Supply, Kingston

Reports to: Operations Manager

No. of Positions: 1

ATR: 4878

Type: Full time, Permanent

Salary: Hourly, commensurate with experience

Benefits: Yes

Job Responsibilities:

• Complete all Service calls assigned by Dispatch and notify the customer one hour before estimated arrival
• Diagnose customer equipment and determine proper solution
• Document all service and installation actions by completing forms, reports, logs, and records as determined necessary by the Service Supervisor
• Address customer concerns and investigate problematic orders/returns to ensure appropriate resolution (and repossession if required)
• Gather all component details for parts to be ordered from Manufacturer and provide subsequent quote to customer
• Provide 24/7 on-call Emergency Service as part of a rotational schedule
• Ensure that Inventory present in staff-assigned vehicle bin is secured at all times
• Update job knowledge by participating in various Service Department educational and certification in-services
• Operate vehicle in a safe manner and follow all Service Department Health and Safety procedures and protocols
• Ensure Service vehicle and work areas are kept clean and organized
• Answer any customer Service-related queries in-store, on the phone, via fax or email if required

Qualifications:

• Full driver’s license in the province of their practice and clean driver’s abstract
• 1-3 years of experience in a customer service role is essential
• 1-3 years field technical experience in a relevant industry is an asset
• Understanding the sales process is beneficial
• Health and safety training is an asset
• Industry experience considered an asset
• Inventory Management training is an asset
• Demonstrate customer service excellence
• Background check is required
• Strong interpersonal and communication skills, both verbal and in writing
• Ability to work proficiently within a team environment as well as independently
• Ability to remain organized and to prioritize workloads
• Technical aptitude is required

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

Company

OMS / Royal Drugs

Location

Kingston

Opening Date

Sep 05, 2025

Closing Date

Oct 03, 2025

Requirements

• A&AODA Accessibility & AODA Acknowledment Required within 30 days after job starts
• DP - 2 Warehouse - Receivers Required Before Job Starts
• EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts
• EO-1 General Orientation (Phase 1) Required within 30 days after job starts
• WHMIS WHMIS 2015 Required within 30 days after job starts
• WPVH Workplace Violence and Harassment Required within 30 days after job starts