Customer Experience jobs in United Kingdom

Exciting No7 Counter Manager role helping customers with skincare and beauty needs. Delivering a great customer experience will be second nature to you – creating authentic relationships with customers will be at the heart of everything you do.

Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone! We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible. We are an equal opportunity employer. No matter where you work in No7 Beauty Company, we will empower you to be your authentic self. We share a culture where diversity, equity and inclusion are at the centre of everything we do. Join us and together we can achieve more. Find out more here.

Find out from Becky what a typical day as No7 Advisor looks like by watching the video at the bottom of this page - from engaging with customers to providing personalised beauty consultations, Becky's day is filled with helping people feel confident and beautiful in their own skin.

You will work onsite and report into the Store Manager or General Manager. Your main responsibilities will be to:

• Inspire and motivate your team to achieve and exceed their sales targets through coaching and sharing constructive feedback
• Build great relationships with customers and colleagues
• Provide personalised consultations using the latest skincare, make up and beauty products
• Deliver your sales targets by creating business plans and driving in store promotions and No7 offers
• Complete our award‑winning 12‑month Skin School development programme.
• Create a vibrant and supportive working environment by nurturing relations with your store team, sharing knowledge and tips and celebrating team success
• Make sure your counter is beautifully presented to showcase the range of No7 skincare and beauty products to our customers
• Be an ambassador for the No7 brand across your store

These are the essential skills or experience needed to succeed in this role.

• A passion for makeup, skincare and the No7 brand
• Experience leading and motivating a team in a way that inspires performance, nurtures team development, celebrates success and ensures your team always feels supported and listened to
• Outstanding customer service – experience working with customers and the ability to ensure each customer is welcomed and treated with empathy and understanding no matter what time of day they visit
• The ability to work with business plans, achieve sales targets and review individual and team performance
• Enthusiasm for your ongoing learning and development journey, expanding your skincare knowledge and service expertise

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

• Experience using skincare and beauty products on customers

• Generous employee discount on our own brands and partner businesses
• Your own quarterly allocation of No 7 products for you to try out at home and further share your insights with your customers
• Become a certified skin expert with our CIBTAC (Confederation of International Beauty Therapy and Cosmetology) certification
• You will be trained to become a No7 Macmillan Beauty Advisor. This means you can support patients experiencing the visible effects of cancer treatment
• Pension membership (PRSA)
• Partial paid maternity leave
• Discretionary annual bonus
• Generous employee discounts
• Flexible benefits scheme including holiday buying, health insurance, dental insurance, life assurance and much more.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at boots.jobs/ireland. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you'll be invited to attend an in-store interview.

Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.