Customer Service Advisor

Swarco Traffic Holding AG; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading electric vehicle service provider in Dundee is looking for a customer-focused individual to join their team. The role involves assisting electric vehicle drivers and charge point owners, providing technical support, and ensuring excellent customer service. Candidates should possess strong communication skills, a proactive attitude, and experience in customer service. The position offers a competitive salary, generous holiday allowance, and opportunities for professional development.

Benefits

33 days holiday

Birthday off

Employer pension contributions

Employee Assistance Programme

Life assurance up to 6x salary

Qualifications

• Proven experience in customer service, either over the phone or face-to-face.
• Effective communication and active listening skills.
• Experience with data management and reporting.

Responsibilities

• Assist users and charge point owners with service inquiries.
• Provide basic technical assistance for charge point faults.
• Track performance and user activity to enhance customer experience.

Skills

Customer service experience

Proactive communication skills

Computer and social media proficiency

Motivated to learn

Competent in Microsoft Office

Record keeping skills

Detail focused and analytical

Ability to multi-task

Organizational skills

Team player mentality

Job description

We have an exciting opportunity for an outgoing, confident, customer focused individual to join the team in Dundee. The team is the first point of contact for new and existing Electric Vehicle Drivers and Charge Point Owners across the Charge Place Scotland network. If you are motivated, outgoing, confident and keen to learn, we want to hear from you!

You must live within a commutable distance of our new Operations Centre located in the Michelin Scotland Innovation Parc in Dundee and be available to work on the shift pattern, working an average of 37.5 hours per week on a rolling rota pattern that covers shifts 24 hours, 7 days per week

Don't worry if you have limited experience, we will provide full product knowledge and training in all aspects of the role and industry.

What you will do

• To provide advice and assistance to Users, Charge point owners, and any other relevant individual or organisation regarding the ChargePlace Scotland network
• To provide basic technical assistance to Users regarding charge point faults and the like, with reporting of issues as per the processes of the fault management system
• To provide assistance to Users and potential Users regarding membership of the ChargePlace Scotland network, including registration and provision of RFID media
• Support the team based out of the offices at the MSIP including the commission of Charge Points and the processing of driver applications; each performed in-line with the timeframes laid out in our contract
• Act proactively in response to service level timescales and escalations
• Track faults and new user activity in line with process and timescales, acting where necessary to protect and enhance the customer experience
• Produce and maintain reporting in a timely and accurate manner on overall performance, and exceptions, as required

Profile

In order to fulfil the role successfully the following are some of the key skills and experience required:

• Experience in customer service either over the phone or face to face
• Effective and pro-active communication skills
• Experience of working with computers, telephones, and social media
• Motivated to learn new skills in a growing industry
• Competent in Microsoft Office packages
• Record keeping and reporting
• Detail focused and analytical
• The ability to multi task and prioritise work load
• Previous service centre or help desk experience would be desirable
• Excellent organisational skills
• A good team player with a ‘can do’ attitude and positive approach

As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

• 33 days holiday (this includes the bank holidays)
• Your Birthday off
• Employer pension contributions
• Employee Assistance Programme
• Life assurance up to 6x salary

Interested?

Please apply by clicking on the apply button

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer. Please note,

Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

Information on processing of your personal data is available here.

Swarco Smart Charging
CPS Michelin Scotland Innovation Parc
Baldovie Road
Dundee
DD4 8UQ