Sales Order Coordinator

Dura Composites Ltd; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading composite solutions provider in the United Kingdom is seeking a Sales Order Coordinator to enhance customer service and streamline order processing. The ideal candidate will thrive in a fast-paced environment, processing sales orders in Salesforce and ensuring high levels of accuracy and customer satisfaction. Responsibilities include managing administrative tasks and supporting internal teams. The position offers a salary of £25,000 - £28,000 with potential bonuses and various benefits.

Benefits

Full Sick Pay scheme

Auto Enrolment Pension scheme

Occupational Health Screening Services

BUPA GP appointment services

Wellbeing initiatives

Salary Sacrifice Schemes

Quarterly performance reviews

Role-specific training opportunities

Team building activities

Free refreshments

Qualifications

• Experience in order processing and customer support.
• Ability to manage and prioritise multiple tasks.
• Willingness to adapt in a fast-paced environment.

Responsibilities

• Process sales orders and maintain accurate data in Salesforce.
• Liaise with clients to ensure an excellent customer experience.
• Assist with reporting and training internal teams.
• Support with general administrative duties.

Skills

Salesforce proficiency

Data entry accuracy

Customer service skills

Microsoft Excel proficiency

Organisational skills

Attention to detail

Communication skills

Tools

Sage Pay system

Salesforce CRM

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Job description

Are you a highly organised professional with a knack for multitasking and a passion for delivering exceptional customer support? We are seeking a Sales Order Coordinator to join our team! This dynamic role involves processing sales orders in Salesforce, maintaining accurate data, supporting internal teams, and ensuring a seamless customer experience. You’ll also assist with reporting, training, and general administrative duties that drive efficiency and excellence.

If you thrive in a fast-paced environment and enjoy contributing to a team-focused workplace, this is your opportunity to shine!

Ready to take the next step in your career? Join us and be part of a company that values innovation, teamwork, and your professional growth.

Job Purpose: As Sales Order Coordinator you will be responsible for delivering first-class service for all assigned tasks and activities using our department strategy, vision, and mission. Champion and follow our ‘One Best Way’ processes, procedures, and protocols to support and coordinate order processing and fulfilment – ensuring all internal and external customers and stakeholders are blown away with our level of service first time, every time.

Key Duties

• Process sales orders within Salesforce and liaise with clients and/or internal teams to facilitate an excellent customer experience.
• Ensure quotations and orders are accurate with supportive information.
• Assist with sales enquiries/leads, input into Salesforce and assign to appropriate team/queue in a timely manner.
• Process card payments for Proforma accounts using Sage Pay system.
• Assist with maintaining/reporting department KPI’s.
• Produce and maintain product price lists for all sectors.
• Complete internal and external forms/questionnaires as required, such as returns or credit account applications.
• Assist in the maintenance of any existing accreditations as well as completing supplier portals.
• Maintain data held in the client management system, add new contacts and accounts, remove incorrect data.
• General admin duties to support Order Management Team Leader and cover for time offs.
• General admin duties to support internal departments.
• General reception duties: taking phone calls, greeting visitors, send/receive post and parcels.
• Reporting and analysis of data, including producing graphs/charts to visually display results & for company dashboards.
• Review, maintain and update trackers to ensure tasks are completed on time.
• Monitor KPI dashboards and scorecards, and action updates as needed.
• Deliver refresher training/demos to sales teams to drive ‘One Best Way’ order processing.
• Organise internal meetings and client visits, supporting with meeting notes.
• Assist with mentoring new starters and training out One Best Way processes.

Values

• Positively supports company culture and PRIDE values.
• Honest, trustworthy, reliable, and flexible attitude.
• Calm, comfortable in a fast-changing environment.
• High professional standards, strong work ethic.
• Hands on determination and persistence to get the job done.
• Clear understanding of, and alignment with, company and departmental vision.
• Good judgement, highly organised with excellent attention to detail.
• Ability to prioritise, schedule daily workload.
• Working knowledge of CRM Systems, Salesforce experience desirable.
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
• Great Work Ethic, Proactive and positive approach to all tasks.
• Hands on determination and persistence to get the job done.
• Excellent Communicator, both written and verbal, and active listening skills.
• Confident & personable.
• Adaptability to work individually or within a team.
• Willing to go above and beyond when required.
• Proactive with the ability to take ownership of tasks and manage workload independently.
• Eager to develop new skills and grow within the role.
• A positive, solution-focused attitude.

Contract

Permanent

Hours

Location

Dura House, Clacton-on-Sea

Basic Salary

£25,000 – £28,000 per annum (depending on experience)

NPGSBS

Potential to earn 10% of Basic salary, following one year’s service as part of the companywide Net Profit Gain Share Bonus System (NPGSBS)

Holidays

28 days per year (inc. bank holidays)
(Option to purchase 5 additional days per year)

More Great Reasons to Join Dura Composites

• Full Sick Pay scheme, following 1yr service.
• Auto Enrolment Pension scheme provided by People’s Pension.
• Occupational Health Screening Services.
• BUPA GP appointment services.
• Wellbeing initiatives (e.g. massages, wellness & fitness groups).
• Salary Sacrifice Schemes (e.g. Electric Car Scheme, Tech Scheme).
• Quarterly 1-2-1 welfare & performance reviews.
• Role-specific training & development opportunities, team building activities.
• Choice to attend PRIDE Experience outings, social events, and celebrations across the year.
• Free refreshments, treats, and Friday Lunch Club.

Apply below

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Company Information

Founded in 1996, Dura Composites offers an unparalleled range of composite solutions that harness cutting-edge design and manufacturing techniques to replace traditional materials such as wood, concrete, and steel across a wide variety of applications and industries.

Our Purpose: The Lowest Carbon Walkways in the World, to Best Preserve our Planet.

Our commitment to innovation and sustainability ensures that businesses can achieve their net-zero goals without compromise. Our purpose is clear, by pioneering the world’s lowest carbon walkways, we’re redefining sustainable infrastructure – delivering safer, stronger, and greener solutions that are proven to support a better future for all.