Customer Experience jobs in United Kingdom

**Job Description:****The position is a Senior Network Engineering role. Expectation is the successful candidate will cover BAU project and support activities ultimately with an expectation to become part of a 24x7 On-Call rota.****This role is hybrid with 2 days in office at either our Erskine or Newcastle site. Successful candidate should have or be willing to obtain SC clearance. To meet criteria you will be a British Citizen with no other citizenships and lived in the UK for the last 5 years****Job Summary:** This Network Engineering role focusses on both the support and implementation of Network infrastructures in a large multi-vendor multi-site environment for a DXC Customer. Role focus will cover LAN, WAN, Firewall, WiFi, Load Balancing, IPAM and Security infrastructures, both onsite and remote, with a key focus on Cisco, Palo Alto, Juniper, F5, Infoblox, RSA and Broadcom product portfolio.Expectation is the successful candidate will have 5 to 10 years proven work experience in a challenging, multi-vendor environment working as part of a team delivering both project engineering and Network support functions.**Key Responsibilities:****Network Maintenance and Troubleshooting:*** Maintain data network hardware and systems.* Investigate and resolve network and hardware issues.* Analyze, isolate, and troubleshoot network errors.* Assess and upgrade legacy network components as needed.**Technical Support and Leadership:*** Provide technical support for both internal and external customers.* Respond to technical inquiries and recommend solutions.* Lead network problem escalation and resolution.**Network Installation and Configuration:*** Install and maintain network infrastructure, including hardware, software, and system data for small to medium-sized networks.* Deploy network applications on servers and voice equipment.* Conduct network testing, maintenance, and problem resolution.* Perform network configurations and implement configuration changes on Routers, Switches, Firewalls and Security appliances.**Documentation and Communication:*** Prepare network diagrams and documentation to reflect current Network operational status.* Draft proposal documentation to address customer requirements.**Mandatory Skills:*** Cisco LAN / WAN skills equivalent to CCNP level.* Demonstrable experience working in a large-scale multi-vendor complex environment.* Strong technical documentation skills.* Experience with complex routing protocols, including OSPF, BGP, and iBGP.* Experience working with large scale structured cabling infrastructures in a production / manufacturing environment.* Experience working with firewalls, ideally Palo Alto, Cisco or Juniper Firewalls.**Other Skills:**Experience working with two or more of the following: -* Configuring and managing IPSec tunnels on firewalls and routers.* Cisco WiFi deployment and management* InfoBlox IPAM service* Cisco AnyConnect deployed on Firepowers (running ASA OS)* Broadcom proxies* F5 Load Balancers* RSA 2 factor Authentication services**Basic Qualifications:*** Experience in data networking with Cisco infrastructures.* Proven experience troubleshooting LAN / WAN / FW systems and technical infrastructure.* Knowledge of modern network systems, networking principles, and data or video communication.* Eligible for or currently possess SC clearance **(Mandatory).**At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available *.*DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .