Retail Store Manager

Feridax Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading motorcycle retailer in the UK is seeking a Store Manager to lead a customer-focused team. The role involves coaching the team to ensure exceptional customer service, develop onboarding programs, and manage store performance. Ideal candidates will have a passion for the motorcycle industry and experience in a supervisory role. The position offers opportunities for career growth within a high-paced brand.

Benefits

Opportunity to work with global lifestyle partners/brands

Chance to build a career with a fast-paced, high-growth brand

Qualifications

• Worked within a supervisory or management role in a customer facing environment.
• Thrived in a performance-targeted environment.
• Passion or interest within the motorcycle industry.

Responsibilities

• Guide and coach the team to inspire a 'customer first always' approach.
• Develop an onboarding program for existing and future recruits.
• Ensure the floor team are operationally set up to deliver the best customer experience.
• Spot opportunities and create genuine connections that empower customers.

Skills

Outstanding written and verbal communication skills

Excellent interpersonal skills

Time-management

Problem-solving

Passion for brand marketing and social media

Adaptable to change

Decision-making skills

Excellent team player

Job description

The Role

As a Store Manager, you’re responsible for inspiring your team to deliver the Shoei brand vision to our community of riders and customers. You will support the team in delivering the service proposition for the store and ensuring that the customer is at the heart of everything we do. Your mission is to ensure we install a customer first approach – always.

You will ensure all members of the team are given what they need to know, when they need to know it so that they’re empowered and informed. In this role, you will have a variety of focus areas which means you are always on a learning journey, learning new products, delivering product training and developing a service‑focused team that will continue to drive the store and be a brand ambassador. You will also be responsible for supporting and driving best in class on all operations within the store, both front and back of house.

Responsibilities

• Guide and coach the team to inspire a “customer first always” approach.
• Embed SHOEI and Feridax values and standards into the very DNA of the store’s behaviours – creating a culture where every team member lives and breathes them, shaping the experience for colleagues and customers alike.
• Develop an onboarding program for existing and future recruits.
• Ensure the floor team are set up operationally to deliver the best customer experience.
• Provide the right training to deliver exceptional store service and manage performance ‘in the moment’ with regular feedback.
• React to a constantly changing retail environment, driving service in the moment and ensuring both you and your teams respond to customer needs and behaviours.
• Spot opportunities and apply natural and passive techniques – creating genuine connections that empower customers and enhance their store experience.
• Work closely with the store team to set up a smooth process for the flow of stock, replenishment, and achieve ‘All Sizes Out’ targets.
• Coordinate and deliver impactful in‑store events across multiple brands, driving customer engagement, footfall and awareness campaigns.
• Plan and organise staff shifts and manage annual holiday allocations, ensuring the store is always properly resourced.
• Keep social media campaigns and postings at the forefront of the store’s content and creative strategy.
• Deliver on store performance, metrics and targets by setting clear objectives and goals for yourself and the team.
• Report on weekly, monthly and quarterly performance, building easy‑to‑digest presentations for the business.
• Build a culture of sharing ideas, seizing opportunities and driving positive sales to fuel business growth.
• Seek and implement opportunities to improve the business, encouraging the team to try new ideas.
• Embrace the development of multi‑channel advancements, understanding the commercial impact on the business.
• Align with Head Office to ensure seamless integration between online and in‑store, delivering a consistent journey that boosts loyalty and brand strength.

Future Focus

Encourage the team to try new ideas to drive the business forward and embrace multi‑channel advancements, aligning with Head Office to ensure seamless integration between online and in‑store, giving customers a consistent journey that boosts loyalty and brand strength.

Essential

• Worked within a supervisory or management role in a customer facing environment.
• Thrived in a performance‑targeted environment.
• Passion or interest within the motorcycle industry.
• Outstanding written and verbal communication skills.
• Ability to use initiative to solve problems.
• Decision‑making skills.
• Excellent interpersonal skills.
• Adaptable to change.
• Time‑management.
• Excellent team player.
• Passion for brand marketing and social media.

Benefits

• An opportunity to work with global lifestyle partners / brands.
• A chance to build a career with a fast‑paced, high‑growth brand.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries: Wholesale