Flexi Store Manager Retail · London

Astrid & Miyu Ltd.; City of London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading jewellery brand in the UK seeks an inspirational Store Manager to lead its retail teams across various locations. The role demands 10+ years of proven leadership in retail, adaptability to change, and a commitment to the brand's values. As the Store Manager, you'll drive success through effective coaching, operational excellence, and collaborative partnerships to enhance store performance and customer experience.

Qualifications

• 10+ years in retail, including several as a top-performing Store Manager or multi-site leader.
• Comfortable with frequent changes in location, team, and challenges.
• Able to build rapport and trust quickly while influencing others.

Responsibilities

• Provide flexible leadership across stores and inspire teams.
• Maintain high standards of operational discipline and brand consistency.
• Partner with Area Managers to implement impactful improvements.

Skills

Proven leadership

Adaptability

Connection

Retail excellence

Values-led leadership

Transformation mindset

Curiosity

Flexibility

Job description

The A&M Mission: We’re more than just a jewellery brand, we’re on a mission to revolutionise the jewellery experience.

Our Values & Culture: At A&M, our values aren’t just words - they’re the heartbeat of how we show up, every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another’s wins and show up with support when it counts - because when one of us grows, we all do. If you’re inspired by collaboration, driven by curiosity, and energised by celebrating others, you’ll thrive here at A&M.

Location: Field based with travel across stores & extended stays in multiple cities (international travel optional if desired)

Hours: Full-time

Salary & Benefits: £40,000 + commission and bonus. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

The StoreManager Mission:

As an inspirational leader with strong commercial acumen, you will provide flexible leadership across our full suite of stores, stepping in where needed (when there is a leadership gap) to inspire, connect & elevate our teams. Championing our values and experiential retail approach, you’ll play an integral role in sustaining our brand’s growth, consistency, and culture across all locations.

How you'll drive success:

• Lead with purpose: Step confidently into stores during periods of change, whether covering vacancies, annual leave, or transition, ensuring our values remain front and centre.
• Inspire connection: Authentically host from the heart, creating an environment where every team member and customer feels seen, heard, and valued.
• Spot opportunities: Quickly identify quick wins and performance opportunities, collaborating with relevant teams to implement impactful improvements.
• Coach for growth: Inspire, support, and develop each team to flourish through a reverse-leadership approach, cultivating high-performing, highly engaged teams.
• Champion excellence: Maintain high standards of operational discipline, brand consistency, and a customer-first mindset in every store you support.
• Lead in the moment: Deliver clear, constructive feedback on the shop floor, observing, supporting, and guiding teams in real time.
• Collaborate for impact: Partner with Area Managers and the wider leadership team to prioritise where your expertise will drive the greatest results.

What you'll need to thrive:

• Proven leadership: 10+ years in retail, including several as a top-performing Store Manager or multi-site leader.
• Adaptability: Comfortable with frequent changes in location, team, and challenge - thriving on variety and problem-solving.
• Connection: Able to build rapport and trust quickly while influencing others through authenticity and empathy.
• Retail excellence: Deep experience across all areas of retail - people, customer experience, and operations.
• Values-led leadership: A genuine brand ambassador & inspiring role model who lives and breathes our values, setting the standard for others to follow.
• Transformation mindset: Passion for projects, developing people, and transforming store performance.
• Curiosity: Always seeking better ways to do things and asking the right questions to unlock potential.
• Flexibility: Willingness to travel extensively and base yourself in different cities for several weeks at a time.

The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. Experience Task-you’ll visit the store as a mystery shopper, experience it through the eyes of our customers, and share your honest insights and ideas with your Area Manager in person
3. In-Store Experience Interview - a chance for you to experience life as a Store Manager in an A&M store with our Head of Retail

Feedback: We’re committed to creating the best candidate experience we can for you. You’ll receive feedback over the phone or email at every stage in the process once you’ve had an interview so that we can set you up for success and help fuel your growth.